Solution Sales Specialist - Sales ITSM - Riyadh

Alnafitha IT; Riyadh; On-site; SAR 25,000 - 42,000; Full time

Job summary

Alnafitha IT in Saudi Arabia is seeking a dedicated Solution Sales Specialist - ITSM to spearhead relationships with major clients and drive ITSM solutions across service management domains.

The role requires high commitment, ability to build long-term relationships, and a passion for technology. Prior ITSM, Microsoft or data/analytics domain experience is highly valued.

Qualifications

• Bachelor’s degree in Computer Science or Business Administration.
• ITIL Foundation (preferred).
• Inbound sales experience.

Responsibilities

• Maintain and retain existing customers by building long-term relationships.
• Meet assigned targets for profitable sales growth in the assigned product line.
• Lead demand-generating marketing activities in the assigned market for the assigned product specialty.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate involvement of company personnel to meet account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that address customer needs with company resources.
• Prepare weekly, monthly, quarterly and annual reports and forecasts.

Skills

Enterprise sales

CRM software

Account management

Negotiation

Communication

Education

Bachelor’s degree

Tools

CRM software

Job description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations

Solution Sales Specialist - ITSM

We are currently searching for dedicated, ambitious and self-driven Solution Sales Specialist - ITSM to join our Sales Department playing a critical role in building relationships with our significant clients

This is a sales position that needs high commitment, ability to build long term relationship, passionate about technolog y

y.The candidate must have an experience in selling and presenting IT solutions at least one of the following domains (Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytic

s).Responsibili

Responsibilities

• tiesEffectively maintains and retains existing customers by building long-term relationsh
• ips.Meets assigned targets for profitable sales growth in assigned product li
• nes.Lead demand-generating marketing activities in the assigned market for the assigned product specia
• lty.Establish productive, professional relationships with key personnel in assigned customer accou
• nts.Coordinates the involvement of company personnel, including business development, support, service, marketing, customer success and management resources, in order to meet account performance objectives and customers’ expectati
• ons.Proactively assesses, clarifies, and validates customer needs on an ongoing ba
• sis.Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company person
• nel.Prepare weekly, monthly, quarterly and annual reports and foreca

Requirements

• ementsBachelor’s degree in Computer Science, Business Administration equiv
• alent.ITIL Foundation (pref
• erred)Inbound Sales

Skills (must)

• ills: Minimum of 5 years’ experience in – enterprise sales or related pos
• ition.Sales experience at the following domains (IT Service Management, ISO Consultation Ser
• vices)Hands on experience with CRM software and Account management sy
• stems.Understanding of sales performance me
• trics.Strong negotiation skills with a problem-solving att
• itude.Customer-centric and good lis
• tener.Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work enviro
• nment.Articulate verbal communication, professional business writing and presentation s

MISSION:Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws