Solution Consultant

Lucidya | لوسيديا; Riyadh; On-site; SAR 200,880 - 334,800; Full time

Job summary

Lucidya is seeking a Solutions Consultant to translate complex CX AI platforms into clear business value for enterprise clients in Riyadh. You will own demos, respond to RFIs, and guide prospects from curiosity to confidence through hands-on product exploration.

You will partner with Sales, Product, and Marketing to tailor solutions, deliver compelling POCs, and help customers see how Lucidya fits their workflows and strategic goals in a fast-paced, B2B SaaS environment.

Qualifications

• 2+ years of experience in Solutions Consulting, Pre-Sales, Sales Ops or Account Management in a B2B SaaS environment.
• Bilingual in Arabic and English to interact with diverse enterprise customers.

Responsibilities

• Develop a deep, hands-on understanding of Lucidya's products and translate that knowledge into customer solutions.
• Partner with Sales to uncover customer needs and design solutions addressing technical and business challenges.
• Lead product demonstrations, workshops, and presentations to show Lucidya's value.
• Own and execute Proofof-Concepts (POCs) to prove tangible value before buying.
• Support complex sales cycles by answering RFIs/RFPs with clarity and credibility.
• Communicate feedback between customers and Product/Engineering/Marketing.
• Help refine messaging and positioning with Product Marketing based on market conversations.
• Identify expansion opportunities and map next-level success for customers.

Skills

Communication

Demos & Presentations

Customer-facing

Bilingual Arabic/English

Cross-functional collaboration

Tools

HubSpot

PowerPoint

Excel

Job description

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters

Lucidya operates in a complex, high-stakes environment - our customers range from government entities to large enterprises, each with unique challenges, regulations, and expectations. The Solutions Consultant sits at a critical intersection between our customers' problems and Lucidya's ability to solve them. This role exists to make sure prospects don't just see our product - they truly understand how it fits into their world, their workflows, and their goals. You'll help customers move from curiosity to confidence, translating real business problems into clear, compelling solutions using Lucidya's platform. If done well, your work directly impacts deal success, customer trust, and long-term adoption. You're not just supporting sales - you're shaping how the market understands Lucidya.

What You'll Do

• Develop a deep, hands-on understanding of Lucidya's products and use cases, and confidently translate that knowledge into real-world customer solutions
• Partner closely with Sales to uncover customer needs, ask the right questions, and design solutions that address both technical and business challenges
• Lead product demonstrations, workshops, and presentations that help prospects clearly understand why Lucidya is valuable - not just how it works
• Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision
• Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility
• Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing
• Work with Product Marketing to help refine messaging, positioning, and competitive differentiation based on real conversations with the market
• Support account growth by identifying expansion opportunities and helping customers envision what "next level" success with Lucidya looks like
• Ensure smooth handovers from pre-sales to onboarding and Customer Success, so customers start their journey with clarity and confidence

Who You Are

• You're naturally curious - you don't settle for surface-level understanding and enjoy digging into why a customer needs something, not just what they're asking for
• You're a strong communicator who can confidently present to senior stakeholders and explain technical concepts in a way that feels simple and relevant
• You're comfortable being customer-facing, whether that's leading a demo, answering tough questions, or facilitating a solution-focused conversation
• You enjoy problem-solving and thinking in systems - when faced with a complex request, you break it down and build a clear path forward
• You're proactive and take ownership, following through on commitments without needing constant direction
• You have 2+ years of experience in a similar or related role (Solutions Consulting, Pre-Sales, Sales Ops, Account Management) within a B2B SaaS environment
• You're bilingual, able to communicate confidently with both Arabic and English-speaking customers
• You're comfortable using tools like HubSpot, PowerPoint, and Excel, and can interpret and respond to RFPs professionally
• You work well cross-functionally and build trust quickly with Sales, Product, and Customer Success teams

What the hiring process will look like

• Screening call with TA
• Technical interview with the hiring manager
• Presentation - you'll be given a mock RFP to present to the hiring manager & a teammate
• Offer