Social Media & Community Lead

تابي; Riyadh; On-site; SAR 279,000 - 346,000; Full time

Benefits offered by this job

A working environment where thequality

Employee Stock Options Program (ESOP).

Medical & Social Insurance.

Flexi Perks: Monetary benefit for健康, #

AI Subscription Allowance of up to 250

Job summary

Tabby is seeking a Saudi national to lead our public social media support in KSA, with UAE coverage. You will own the voice, content, and community around customers on X, Instagram, Facebook, and app stores, ensuring consistent, helpful public responses.

You will shape proactive content, manage public ratings, and coordinate with Marketing, Legal and Compliance. This role requires native Arabic, strong English, and 4+ years in consumer social media.

Qualifications

• Saudi national, based in Riyadh.
• Native Arabic with strong writing ability. English good enough for day‑to‑day work with an English‑speaking leadership team.
• 4+ years in social media, community or content for a consumer brand with high public volume.
• A portfolio of posts and replies you wrote and published yourself.
• Fluency in the local conversation: platforms, memes, references and the events people are reacting to.
• Cultural and political awareness, with the judgement to keep Tabby out of trouble when a public topic turns sensitive.
• Experience handling a wave of public complaints as the person answering for the company.
• Social listening and performance reporting with Sprinklr, Lucidya, Sprout Social, Meta Business Suite or equivalent.
• The ability to set a standard and get people who do not report to you to follow it.

Responsibilities

• Tone of voice and the standard for public replies, in Arabic and English. You write the standard, keep it current, and check that what customers see matches it.
• Proactive content: FAQs, explainers, announcements and how-to material covering payments, limits, disputes and how to reach us. Recurring problems get a public answer.
• A support community: a place where Tabby posts first and customers come to ask their questions.
• How we show up in public ratings and reviews: app stores, Trustpilot, review platforms, sentiment and share of voice on service topics. You track it, decide how we respond, and organise the team to deliver those responses.
• The support side of incidents and public flare-ups: what our channels say, when, and in what words, agreed with Marketing, Legal and Compliance.
• Reporting on how Tabby support is delivered in public, with recommendations the business can act on.
• Passing what customers say in public into Customer Experience and Product.
• Quality of public replies. You set the standard, the Quality team measures against it, and team leaders drive it with their agents.
• Agent skill on tone and public writing. You build the material and run the sessions.
• The content calendar with Marketing. You are the Customer Experience counterpart and keep support and campaigns aligned.

Job description

Tabby is seeking a Saudi national to lead our public social media support in KSA, with UAE coverage. You will own the voice, content, and community around customers on X, Instagram, Facebook, and app stores, ensuring consistent, helpful public responses.

You will shape proactive content, manage public ratings, and coordinate with Marketing, Legal and Compliance. This role requires native Arabic, strong English, and 4+ years in consumer social media.