Public Social Media Lead — Fintech Support

Tabby | تابي; Riyadh; On-site; SAR 279,000 - 346,000; Full time

Benefits offered by this job

Employee Stock Options Program (ESOP)

Medical & Social Insurance

Flexi Perks: Monetary benefit for健康,·?

AI Subscription Allowance of up to 250

Job summary

Tabby | تابي is seeking a Saudi national for a full‑time Social Media Support role in KSA. The candidate will own our public responses in Arabic and English across X, Instagram, Facebook, app stores and review sites, shaping tone, content and community engagement for Tabby's customer base.

You will manage proactive public content, build a support community, monitor ratings, and coordinate with Marketing, Legal and Compliance to handle public incidents and continuous improvement.

Qualifications

• Saudi national, based in Riyadh.
• Native Arabic with strong writing ability. English good enough for day-to-day work with an English-speaking leadership team.
• 4+ years in social media, community or content for a consumer brand with high public volume.
• A portfolio of posts and replies you wrote and published yourself. We will ask you to walk us through it.
• Fluency in the local conversation: platforms, memes, references and the events people are reacting to.
• Cultural and political awareness, with the judgement to keep Tabby out of trouble when a public topic turns sensitive.
• Experience handling a wave of public complaints as the person answering for the company.
• Social listening and performance reporting with Sprinklr, Lucidya, Sprout Social, Meta Business Suite or equivalent.
• The ability to set a standard and get people who do not report to you to follow it.
• Fintech or financial services background. You should pick up BNPL and credit cards without product training.
• Experience building a support community or forum.
• Experience working alongside a customer support operation.
• Experience across both the Saudi and UAE markets.
• Bachelor's degree in Communications, Marketing or a related field.

Responsibilities

• Tone of voice and the standard for public replies, in Arabic and English. You write the standard, keep it current, and check that what customers see matches it.
• Proactive content: FAQs, explainers, announcements and how-to material covering payments, limits, disputes and how to reach us. Recurring problems get a public answer.
• A support community: a place where Tabby posts first and customers come to ask their questions.
• How we show up in public ratings and reviews: app stores, Trustpilot, review platforms, sentiment and share of voice on service topics. You track it, decide how we respond, and organise the team to deliver those responses.
• The support side of incidents and public flare-ups: what our channels say, when, and in what words, agreed with Marketing, Legal and Compliance.
• Reporting on how Tabby support is delivered in public, with recommendations the business can act on.
• Passing what customers say in public into Customer Experience and Product.
• Quality of public replies. You set the standard, the Quality team measures against it, and team leaders drive it with their agents. Scoring and appraisals stay with the operations line.
• Agent skill on tone and public writing. You build the material and run the sessions.
• The content calendar with Marketing. You are the Customer Experience counterpart and keep support and campaigns aligned.

Skills

Public social media

Arabic writing

English proficiency

Social media management

Crisis management

Community building

Brand tone control

Fintech knowledge

Public relations

Education

Bachelor's in Communications or Marketing

Tools

Sprinklr

Lucidya

Sprout Social

Meta Business Suite

Job description

Tabby | تابي is seeking a Saudi national for a full‑time Social Media Support role in KSA. The candidate will own our public responses in Arabic and English across X, Instagram, Facebook, app stores and review sites, shaping tone, content and community engagement for Tabby's customer base.

You will manage proactive public content, build a support community, monitor ratings, and coordinate with Marketing, Legal and Compliance to handle public incidents and continuous improvement.