Showroom Guest Experience Specialist - EV & Tech

SupportFinity™; Saudi Arabia; On-site; SAR 72,000 - 108,000; Full time

Benefits offered by this job

Competitive salary

Global training programs

Career progression

Company stability

Medical insurance

Job summary

Al-Futtaim Automotive in Saudi Arabia is hiring a Guest Relations Officer for BYD to be the first face of the showroom experience. You will warmly welcome visitors, log visit reasons and seamlessly coordinate with the sales team to tailor the customer journey.

The role demands excellent communication, a proactive attitude and a teamwork mindset to deliver a smooth, professional experience in line with BYD and Al-Futtaim standards, policies, and service commitments.

Qualifications

• Excellent customer relations skills.
• Out-going, engaging and builds rapport easily
• Team player
• Proactive, hardworking, motivated approach

Responsibilities

• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members
• Providing excellent and a delightful customer experience as per company policy and procedures
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
• Logging Visits (including time, date and visitor details)
• Maintaining an up to date knowledge of personnel and procedures
• Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

Skills

Excellent communication

Customer relations

Teamwork

Proactive mindset

Job description

Al-Futtaim Automotive in Saudi Arabia is hiring a Guest Relations Officer for BYD to be the first face of the showroom experience. You will warmly welcome visitors, log visit reasons and seamlessly coordinate with the sales team to tailor the customer journey.

The role demands excellent communication, a proactive attitude and a teamwork mindset to deliver a smooth, professional experience in line with BYD and Al-Futtaim standards, policies, and service commitments.