Shared Services Manager

Waad Education; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

An educational company in Jeddah is seeking an experienced Shared Services Manager to enhance operational efficiency across its institutions. The ideal candidate will have over 7 years of experience managing shared services, with a strong background in HR, finance, and IT. Responsibilities include developing strategies, overseeing operations, managing vendor relationships, and leading process improvements. Fluency in both Arabic and English is required for this role.

Qualifications

• 7+ years of progressive experience in managing shared services or operations in education or related industries.
• Proven track record of leading cross-functional teams.
• Strong knowledge of HR, finance, procurement, and IT service management.

Responsibilities

• Develop and implement shared services strategies to enhance efficiency and improvement.
• Oversee day-to-day operations across HR, procurement, IT, marketing, and accounting.
• Manage vendor relationships and service level agreements.
• Lead process optimization initiatives across shared services functions.
• Collaborate with leadership to understand needs for support services.

Skills

Leadership

Stakeholder engagement

Process improvement

HR service management

Fluency in Arabic

Fluency in English

Education

Bachelor's degree in Business Administration, Management, or related field

Master's degree

Job description

Waad Education is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.

We are currently seeking an experienced Shared Services Manager to join our team and support the effective delivery and management of shared services across our educational institutions. The ideal candidate will play a key role in driving operational excellence, improving service efficiency, and ensuring seamless support across all shared services functions.

Key Responsibilities

• Develop and implement shared services strategies to enhance efficiency, standardization, and continuous improvement.
• Oversee day-to-day operations across HR, procurement, IT, marketing, accounting, and administration.
• Ensure compliance with policies, procedures, and quality standards in service delivery.
• Manage vendor relationships, contracts, and service level agreements to maximize value and performance.
• Lead process optimization initiatives and implement best practices across all shared services functions.
• Collaborate with leadership and school units to understand needs and deliver seamless support services.
• Lead, manage, and develop the shared services team, fostering a culture of accountability and high performance.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field; Master’s degree is a plus.
• 7+ years of progressive experience in managing shared services or operations in the education sector or related industries.
• Proven track record of leading cross-functional teams and driving process improvements.
• Strong knowledge of HR, finance, procurement, and IT service management.
• Excellent communication, leadership, and stakeholder engagement skills.
• Ability to manage multiple projects and deliver results in a fast-paced environment.
• Fluency in Arabic and English.