Shared Services Manager

Waad Education; Saudi Arabia; On-site; SAR 279,000 - 390,600; Full time

Job summary

A specialized educational company in Saudi Arabia is seeking an experienced Shared Services Manager to enhance efficiency across its educational institutions. Responsibilities include overseeing operations in HR, procurement, IT, marketing, and administration, ensuring compliance with policies, and managing vendor relationships. The ideal candidate will have a Bachelor’s degree and 7+ years in shared services management in the education sector. Fluency in Arabic and English is essential.

Qualifications

• 7+ years of progressive experience in shared services or operations management in the education sector or related industries.
• Proven track record of leading teams and driving process improvements.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and implement strategies for shared services.
• Oversee operations across HR, procurement, IT, marketing, and administration.
• Ensure compliance with quality standards.

Skills

Cross-functional team leadership

Process improvement

HR management

Finance knowledge

Procurement management

IT service management

Fluent in Arabic and English

Education

Bachelor’s degree in Business Administration or related field

Master’s degree (optional)

Job description

Waad Education is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence. We are currently seeking an experienced Shared Services Manager to join our team and support the effective delivery and management of shared services across our educational institutions. The ideal candidate will play a key role in driving operational excellence, improving service efficiency, and ensuring seamless support across all shared services functions.

Key Responsibilities

• Develop and implement shared services strategies to enhance efficiency, standardization, and continuous improvement.
• Oversee day-to-day operations across HR, procurement, IT, marketing, accounting, and administration.
• Ensure compliance with policies, procedures, and quality standards in service delivery.
• Manage vendor relationships, contracts, and service level agreements to maximize value and performance.
• Lead process optimization initiatives and implement best practices across all shared services functions.
• Collaborate with leadership and school units to understand needs and deliver seamless support services.
• Lead, manage, and develop the shared services team, fostering a culture of accountability and high performance.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field; Master’s degree is a plus.
• 7+ years of progressive experience in managing shared services or operations in the education sector or related industries.
• Proven track record of leading cross‑functional teams and driving process improvements.
• Strong knowledge of HR, finance, procurement, and IT service management.
• Excellent communication, leadership, and stakeholder engagement skills.
• Ability to manage multiple projects and deliver results in a fast‑paced environment.
• Fluency in Arabic and English.