ServiceNow Business Analysis Specialist

alfanar; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

alfanar in Riyadh seeks a ServiceNow Business Analyst to analyze business needs and translate them into functional requirements, coordinating with stakeholders through design, testing and implementation to ensure delivered functionality meets agreed requirements.

4 to 6 years of experience in applications analysis and design, with strong knowledge of ServiceNow modules and process improvement. Bachelor's degree required.

Qualifications

• Gather and analyze business needs to define clear ServiceNow functional requirements.
• Develop user stories communicating required functionality and expected outcomes.
• Maintain requirements and backlog records with agreed changes and clarifications.
• Evaluate requirements against ServiceNow capabilities with technical teams.

Responsibilities

• Gather and analyze business needs to define clear ServiceNow functional requirements.
• Develop user stories communicating required functionality and expected outcomes.
• Maintain requirements and backlog records with agreed changes.
• Conduct workshops with business users, process owners, and developers to clarify requirements.
• Clarify functional queries and align stakeholders on proposed solution design.
• Provide functional inputs to solution design and review proposed functionality.
• Support testing and User Acceptance Testing (UAT) against agreed requirements.
• Coordinate clarification of testing feedback and identified functional gaps.
• Verify that delivered solutions meet business requirements and support acceptance activities.

Skills

Requirements Analysis

User Stories

Stakeholder Coordination

Solution Design

Testing & UAT

Backlog Management

Education

Bachelor's in Information Mgmt. Sciences

Job description

alfanar in Riyadh seeks a ServiceNow Business Analyst to analyze business needs and translate them into functional requirements, coordinating with stakeholders through design, testing and implementation to ensure delivered functionality meets agreed requirements.

4 to 6 years of experience in applications analysis and design, with strong knowledge of ServiceNow modules and process improvement. Bachelor's degree required.