Service Engineer (Saudization)

Gulf Scientific; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Gulf Scientific seeks a Merck Millipore Service Engineer to install, commission and maintain laboratory water purification systems at customer sites in Tabuk KSA. You will diagnose and fix mechanical, electrical and software issues, perform validations, and ensure compliance with quality and regulatory standards.

You will deliver on-site and remote support, develop strong customer relationships, and contribute to service reports, training, and project coordination with distributors and teams.

Qualifications

• Bachelor's degree in Electrical, Electronic or Biomedical Engineering is required.
• At least 2 years of post-qualification technical troubleshooting experience.
• Excellent business communication skills and customer-focused service mindset.
• Strong organization, multitasking and detail orientation with travel flexibility.

Responsibilities

• Install, commission and service Merck Millipore water purification systems at customer sites.
• Perform preventive and corrective maintenance to maximize uptime and performance.
• Diagnose mechanical, electrical, hydraulic and software faults and resolve them promptly.
• Prepare service reports and maintain documentation in compliance with standards.
• Deliver training and knowledge transfer to customers on system operation and maintenance.
• Collaborate with customers and internal teams to resolve issues and coordinate upgrades.

Skills

Technical problem-solving

Customer-facing communication

Multitasking

Proactive attitude

Travel willingness

Education

Bachelor's degree in Electrical, Electronic or Biomedical Engineering

Tools

Microsoft Office Suite

Job description

Department

Service Merck

Division

Service

Location

Tabuk KSA

Job Summary

A Merck Millipore Service Engineer is responsible for the installation maintenance troubleshooting repair qualification and technical support of laboratory water purification systems and related life science equipment The role ensures maximum system uptime customer satisfaction and compliance with manufacturer standards and regulatory requirements

Job Responsibilities

• Install and commission Merck Millipore water purification systems at customer sites ensuring systems are fully operational and meet required specifications
• Carry out scheduled preventive maintenance and corrective maintenance activities to maximize system uptime and performance
• Diagnose and resolve mechanical electrical hydraulic and software-related faults in a timely and effective manner
• Perform system qualification calibration verification and performance testing in line with applicable standards
• Replace consumables spare parts and system components as needed to maintain optimal functionality
• Provide technical support and troubleshooting assistance to customers both onsite and remotely
• Prepare accurate and thorough service reports maintenance records and all relevant documentation
• Ensure full compliance with quality safety and regulatory requirements at all times
• Collaborate with customers distributors and internal technical support teams to resolve issues efficiently and maintain strong working relationships
• Support warranty claims system upgrades and equipment relocation projects as required
• Deliver training sessions to customers on system operation maintenance procedures and best practices

Qualifications

• Nationality: Saudi
• Education: Bachelor s degree in Electrical Electronic or Biomedical Engineering
• Experience: At least 2 years of post-qualification experience in technical problemsolving Excellent business communication skills with the ability to tactfully resolve customer complaints Highly organized with strong multitasking capabilities and keen attention to detail Flexibility to manage multiple tasks and meeting deadlines Strong communication and interpersonal skills Proactive and customer-focused attitude with a commitment to delivering high-quality service and support Strong problem-solving abilities with the capacity to handle unexpected challenges effectively Proficiency in Microsoft Office Suite Excel Word Outlook Competence in data handling and software knowledge Willingness to travel as needed for on-site customer support