Service Engineer - Central Zone

Zahrawi Group; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

Zahrawi Group in Riyadh is seeking a Service Engineer responsible for delivering top-tier customer service and technical support in a critical 24x7 environment. Your primary duty will include preventive maintenance and troubleshooting of machines, ensuring proper installation and customer satisfaction.

The ideal candidate will have a Bachelor’s degree in biomedical engineering or related field, with fresh graduates and those with limited experience encouraged to apply. Strong communication and problem-solving skills are essential for this role.

Qualifications

• Fresh Graduates / 1-2 years of experience as applicable.
• Candidate should be Saudi National and based in Riyadh, KSA.
• Willing to travel as per business needs.

Responsibilities

• Provide customer service and technical support effectively.
• Perform preventive maintenance for machines as needed.
• Handle corrective actions for breakdowns promptly.
• Support application-related tasks for Lab Technicians.
• Fill out weekly reports and support Health Authority documents.

Skills

Effective Communication skills

Good English

Time management skills

Problem Solving Skills

Excellent computer skills in Ms. Office

Education

Bachelor’s degree in biomedical engineering or relevant engineering field

Job description

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

JOB BRIEF

The Service Engineer is accountable for providing customer service and technical support by delivering the highest level of end user service performance from Installation and in any critical 24x7 environment.

ACCOUNTABILITIES

• Adhere to all Zahrawi Policies & Procedures as applicable.

Preventive Maintenance:

• Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
• Ensure that all preventive maintenance is done for all machines.
• Installation of all the products trained on.
• Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
• Ensure that the machines are installed properly to avoid any issues with the customer.

Machine Breakdowns:

• Regular and timely corrective actions for breakdown calls
• Arrange deliveries of spare parts received in stimulating time.
• Sell and promote the service contract for the different product handled.
• Develop a good customer relationship.
• Achieve the target revenue for the whole year.

Application:

• Support the Lab Technicians with any application related work that is needed.

Trainings:

• Attend the training when scheduled / required.

Administrative:

• Timely filling of the weekly report
• To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations
• To update the database of instruments with the service coordinator
• Coordinate with Sales team regarding the technical information and pre installation site visit.
• Any appropriate sales lead / info to be shared with Sales team.

Reports:

• Weekly Reporting to Line Manager.

REQUIREMENTS

Education: Bachelor’s degree in biomedical engineering or relevant engineering field.

Experience: Fresh Graduates / 1-2 years of experience as applicable.

• Job Specific Skills: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Excellent computer skills in Ms. Office – Ability to work under pressure.

Additional Details: Candidate should be Saudi National and based in Riyadh, KSA. Should be willing to travel as per business needs.