Field Service Engineer

Beckman Coulter Diagnostics; Riyadh; On-site; SAR 120,000 - 210,000; Full time

Job summary

Radiometer is seeking a Field Service Engineer to install, troubleshoot, and service Radiometer analyzers for the installed base in Saudi Arabia. You will perform advanced diagnostics, preventive maintenance, and customer training to ensure optimal performance.

The role requires 3–5 years in healthcare field service, a degree in biomedical or related engineering, and strong networking/IT skills, including Windows platforms and middleware/LIS connectivity.

Qualifications

• University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
• 3-5 years of relevant experience as a field service engineer in healthcare industry in Medical & POC devices/Diagnostic equipment.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues clearly.

Responsibilities

• Advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base.
• Install analyzers and conduct customer user training as required.
• Order and manage spare parts cycle time by accurately recording spare parts used on service jobs.
• Comply with company regulations, guidelines, policies, and compliance requirements.
• Upgrading Operating system and keeping devices cybersecurity compliant.
• Basic IT troubleshooting for devices with Windows 7/10/11.
• Adding/editing IP addresses on the devices and confirming connection to Middleware or LIS/HIS/EMR.

Skills

Troubleshooting

Networking

IT upgrades

Windows OS

Education

Biomedical engineering

Mechanical/electromechanical

Electronic engineering

Tools

SQL

Java

Mirth

CRM

Office tools

Job description

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career. Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Field Service Engineer for Radiometer is responsible for ensuring Customer Excellence through troubleshooting, installation, preventative maintenance, and service repair needs on Radiometer analyzers. The FSE is an external representative of Radiometer and must convey a keen sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts. This position is part of the Customer Support function located in Arar-Northern Border, Saudi Arabia. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. You will be a part of the Service Team and report to the Service Team Leader C/E. If you thrive in a fast-paced role and want to work to build a world-class Service organization—read on.

In This Role, You Will Have The Opportunity To

• Advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base. Maintain tools and test equipment to ensure they are properly calibrated.
• Complete assigned Regulatory Field Action Notes and Technical updates within the specified due dates and meet all applicable regulatory requirements.
• Install our analyzers and conduct customer user training as required.
• Order and manage spare parts cycle time by accurately recording spare parts used on service jobs.
• Comply with company regulations, guidelines, policies, and compliance requirements.
• Upgrading Operating system and keeping devices cybersecurity compliant
• Basic IT troubleshooting for devices with Windows 7/10/11
• Adding/editing IP addresses on the devices and confirming connection to Middleware or LIS\HIS\EMR

The Essential Requirements Of The Job Include

• University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
• 3-5 years of relevant experience as a field service engineer in healthcare industry in Medical & POC devices/Diagnostic equipment, expert in troubleshooting, Networking/connectivity setup and IT system upgrades, basic command prompts command, connectivity testing of devices with middleware or LIS\HIS\EMR.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

It would be a plus if you also possess previous experience in

• Working with SQL database, Java, Mirth.
• Working with Microsoft Office Tools & CRM.