Service Engineer

Freudenberg Group; Al Jubayl; On-site; SAR 70,000 - 110,000; Full time

Job summary

Freudenberg Group in Saudi Arabia is seeking a Service Engineer/Field Service Technician to install, commission, maintain mechanical seals and support customers on-site and remotely. You will install and set up seals in pumps, compressors, agitators, and other rotating equipment; troubleshoot issues, perform preventive maintenance, and document service activities.

Travel to customer sites is required, with opportunities to collaborate with sales and engineering on product selections and

Qualifications

• Experience as Service Engineer or Field Service Technician in mechanical seals or rotating equipment.
• Strong knowledge of mechanical seals, seal support systems and related machinery.
• Experience diagnosing and repairing mechanical seal issues incl. leakage, wear, misalignment.
• Familiarity with pumps, compressors, mixers, and agitators.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and ability to explain technical information.
• Ability to work independently and as part of a team.
• Willingness to travel frequently to customer sites.

Responsibilities

• Install and set up mechanical seals in various systems.
• Ensure installation safety and performance standards.
• Perform routine and preventive maintenance on seals.
• Identify and troubleshoot failures, provide solutions.
• Repair and replace worn mechanical seals.
• Provide on-site and remote technical support.
• Suggest maintenance practices and improvements.
• Document issues, solutions and performance data.
• Train customers on operation and maintenance.
• Collaborate with sales and engineering teams.
• Stay updated with sealing technology developments.

Skills

Mechanical seals knowledge

Rotating equipment

Troubleshooting

Customer service

Communication

Travel willingness

Independent work

Team collaboration

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Installation & Commissioning:

• Install and set up mechanical seals in various industrial systems such as pumps, compressors, agitators, and other rotating equipment.
• Ensure correct installation and optimal functioning of mechanical seals, ensuring compliance with safety and performance standards.

• Maintenance & Troubleshooting:

• Conduct routine and preventive maintenance services for mechanical seals to prevent equipment failure and prolong the life of the seals.
• Identify and troubleshoot mechanical seal failures, including leakage, wear, and improper functioning, and provide effective solutions.
• Repair and replace worn or damaged mechanical seals to restore the operation of equipment.

• Technical Support & Consulting:

• Provide on-site and remote technical support to clients, offering advice on seal selection, installation, and troubleshooting.
• Help customers optimize the performance of their sealing systems by recommending suitable maintenance practices and solutions.
• Troubleshoot complex technical issues related to sealing systems, analyzing root causes, and providing detailed corrective actions.

• Documentation & Reporting:

• Maintain detailed service records, including installation, maintenance, repairs, and technical support provided to customers.
• Provide regular reports on service activities, recommending necessary upgrades or improvements to customers' sealing systems.
• Document issues, solutions, and performance data to track product reliability and customer feedback.

• Customer Training:

• Train customersinthe proper operation, maintenance, and troubleshooting of mechanical seals and related systems to reduce the likelihood of failures and minimize downtime.
• Assist customers in understanding the importance of correct seal maintenance and its impact on operational efficiency.

• Collaboration:

• Work closely with sales teams to provide technical insights and assist in product selection for customers.
• Collaborate with the engineering team to offer feedback on product performance and potential design improvements.

• Continuous Learning & Improvement:

• Stay updated with the latest developments and technologies in the mechanical seals industry.
• Continuously improve knowledge of best practices, new materials, and innovations related to sealing technology.

Qualifications:

• Proven experience as a Service Engineer, Field Service Technician, or similar technical role, with a focus on mechanical seals or rotating equipment.
• Strong technical knowledge of mechanical seals, seal support systems, and related machinery.
• Experience in diagnosing and repairing mechanical seal issues, including leakage, wear, and misalignment.
• Familiarity with industrial equipment such as pumps, compressors, mixers, and agitators.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service skills, with the ability to communicate technical information effectively.
• Ability to work independently and as part of a team.
• Willingness to travel frequently to customer sites for installations, service visits, and troubleshooting.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

EagleBurgmann Saudi Arabia Ltd.