Senior Windows Server Engineer - Incident & Patch Lead

HCLTech; Riyadh; On-site; SAR 70,000 - 110,000; Full time

Job summary

HCLTech is seeking an L3 Windows Server Administrator to act as the technical SME for Windows Server platforms. The role leads complex troubleshooting, major incidents, upgrades, and patching strategy in an on-site Saudi Arabia client environment.

The candidate will own and drive server patching, remediation plans, and technical documentation, while mentoring L2 engineers and coordinating with stakeholders under SLA pressures.

Qualifications

• Hands-on expertise in Windows Server 2016, 2019 and above.
• Experience with server patching and lifecycle management.
• Proven ability to lead major incidents under SLA pressure.

Responsibilities

• Act as escalation point for complex Windows Server issues.
• Lead deep-dive troubleshooting for OS, performance, and service issues.
• Own server upgrades, patching strategy, and remediation plans.
• Design and govern server patching with ManageEngine and reporting.
• Provide advanced troubleshooting for file servers, permissions, and data availability.
• Coordinate Exchange Server troubleshooting with messaging teams.
• Perform root cause analysis for recurring or critical issues.
• Support major incidents, outages, and high-severity production problems.
• Maintain server inventory, baseline configurations, and technical docs.
• Review and approve changes to Windows infrastructure.
• Mentor L2 engineers on troubleshooting and best practices.
• Engage with onsite Saudi Arabia client environment.
• Deliver outcomes under tight timelines and high pressure.

Skills

Windows Server

Troubleshooting

Incident management

Patching automation

ManageEngine

Exchange Server

Leadership

On-call support

Tools

ManageEngine

Job description

HCLTech is seeking an L3 Windows Server Administrator to act as the technical SME for Windows Server platforms. The role leads complex troubleshooting, major incidents, upgrades, and patching strategy in an on-site Saudi Arabia client environment.

The candidate will own and drive server patching, remediation plans, and technical documentation, while mentoring L2 engineers and coordinating with stakeholders under SLA pressures.