Windows Server Administrator

HCLTech; Riyadh; On-site; SAR 70,000 - 110,000; Full time

Job summary

HCLTech is seeking an L3 Windows Server Administrator to act as the technical SME for Windows Server platforms. The role leads complex troubleshooting, major incidents, upgrades, and patching strategy in an on-site Saudi Arabia client environment.

The candidate will own and drive server patching, remediation plans, and technical documentation, while mentoring L2 engineers and coordinating with stakeholders under SLA pressures.

Qualifications

• Hands-on expertise in Windows Server 2016, 2019 and above.
• Experience with server patching and lifecycle management.
• Proven ability to lead major incidents under SLA pressure.

Responsibilities

• Act as escalation point for complex Windows Server issues.
• Lead deep-dive troubleshooting for OS, performance, and service issues.
• Own server upgrades, patching strategy, and remediation plans.
• Design and govern server patching with ManageEngine and reporting.
• Provide advanced troubleshooting for file servers, permissions, and data availability.
• Coordinate Exchange Server troubleshooting with messaging teams.
• Perform root cause analysis for recurring or critical issues.
• Support major incidents, outages, and high-severity production problems.
• Maintain server inventory, baseline configurations, and technical docs.
• Review and approve changes to Windows infrastructure.
• Mentor L2 engineers on troubleshooting and best practices.
• Engage with onsite Saudi Arabia client environment.
• Deliver outcomes under tight timelines and high pressure.

Skills

Windows Server

Troubleshooting

Incident management

Patching automation

ManageEngine

Exchange Server

Leadership

On-call support

Tools

ManageEngine

Job description

The L3 Windows Server Administrator acts as the technical SME for Windows Server platforms, leading complex troubleshooting, major incidents, upgrades, and patching strategy. The role requires deep hands-on expertise, problem ownership, and technical decision-making capability.

Key Responsibilities

• Act as escalation point for complex Windows Server issues.
• Lead deep-dive troubleshooting for OS, performance, stability, and service-level issues.
• Own and execute server upgrades, patching strategy, and remediation plans.
• Design, plan, and govern server patching using ManageEngine, including compliance reporting.
• Provide advanced troubleshooting for file servers, shared folders, access control, and data availability issues.
• Handle Exchange Server troubleshooting and coordinate with messaging teams when required.
• Perform root cause analysis (RCA) for recurring or critical issues.
• Support major incidents, outages, and high-severity production problems.
• Maintain and govern server inventory, baseline configurations, and technical documentation.
• Review and approve operational changes related to Windows infrastructure.
• Mentor and guide L2 engineers on troubleshooting and best practices.
• Engage directly with customers and stakeholders in onsite Saudi Arabia client environment.
• Deliver outcomes under tight timelines and high operational pressure.

Technical Skills Required

• Strong hands-on expertise in Windows Server 2016, 2019, and above.
• Expert-level Windows OS troubleshooting and diagnostics.
• Strong experience in server patching automation and management using ManageEngine.
• Deep understanding of server maintenance, lifecycle management, and upgrades.
• Advanced knowledge of file servers, shared folders, and permissions architecture.
• Good technical understanding of Exchange Server architecture and troubleshooting.
• Strong experience in production environments with strict SLA requirements.
• Ability to lead and resolve high-impact technical issues.

Behavioral Skills

• Strong problem ownership and decision-making capability.
• Ability to perform under pressure during outages and critical situations.
• Leadership mindset with mentoring capabilities.
• Excellent coordination and stakeholder management skills.

Work Location & Availability (Both Roles)

• Willingness to work in enterprise production environments.
• Ready for shift support, on-call, and escalation handling as required.