Senior Strategic Accounts Manager - Hospitality SaaS

SerVme; Riyadh; Hybrid; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote/hybrid work options

Annual learning stipend

Job summary

Servme is a guest experience and CRM platform for modern hospitality. We seek an SMB Account Manager to own high-value hotel or enterprise relationships, onboard and train clients, and drive product adoption while renewing contracts and upselling features.

You will manage multi-site accounts with a revenue-focused mindset and maintain strong client partnerships. You will collaborate with Commercial leadership on pricing and negotiation, maintain on-site or high-touch presence, and coordinate

Qualifications

• 4+ years of experience in key/strategic account management, enterprise customer success, or client-facing commercial roles in SaaS or hospitality tech.
• Proven experience managing and growing large, multi-site accounts (hotel groups, F&B chains, or similar).
• Data-driven approach to tracking account health and growth metrics.

Responsibilities

• Serve as the single, dedicated point of contact for a set of accounts with stakeholders at property and group levels.
• Train and onboard accounts to ensure high usability, adoption, and satisfaction.
• Develop and execute account growth plans with targets for expansion revenue and rollout across sites.

Skills

Account management

Enterprise SaaS

Hospitality tech

Relationship building

Negotiation

Stakeholder management

Job description

Servme is a guest experience and CRM platform for modern hospitality. We seek an SMB Account Manager to own high-value hotel or enterprise relationships, onboard and train clients, and drive product adoption while renewing contracts and upselling features.

You will manage multi-site accounts with a revenue-focused mindset and maintain strong client partnerships. You will collaborate with Commercial leadership on pricing and negotiation, maintain on-site or high-touch presence, and coordinate