Senior Solution Architect

Salesforce.com; Riyadh; Remote; SAR 300,000 - 520,000; Full time

Job summary

Salesforce is seeking a Senior Solution Architect to join our Professional Services team within the Customer Success Group. You will bridge business and tech, translate executive requirements into scalable solution architectures, and champion AI tools and the Agentforce platform to automate workflows.

The role emphasizes prototype design, agile delivery, and guidance on Salesforce capabilities, environment management, and UAT testing. Travel regionally may be required.

Qualifications

• 8+ years of experience in enterprise software as a Solution Architect, Functional Architect, Product Owner, or Senior Business Analyst.
• Experience delivering solutions in media and/or telecommunications sectors.
• Ability to analyze, design, and optimize enterprise business processes via technology.

Responsibilities

• Bridge business and technical teams and translate strategies into scalable designs.
• Define prototypes, proofs of concept, and sample mockups for complex requirements.
• Lead agile delivery with clear user stories and specifications for the technical team.
• Provide guidance on Salesforce platform capabilities and environment management.

Skills

AI Integration

Communication Skills

Agile / Scrum

Team Collaboration

English fluency

Travel readiness

Tools

Salesforce Platform

Revenue Cloud

CPQ / EPC / Communications Cloud

Job description

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer Success Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce Salesforce is seeking a Senior Solution Architect to join our Professional Services team within the Customer Success Group CSG

YOUR IMPACT

• Bridge Business and Tech
• Evaluate business and functional requirements at an executive level
• translating business strategies into scalable process designs and solution architecture
• AI amp Agentforce Innovation
• Champion the use of AI tools and Salesforce s Agentforce platform to automate workflows
• optimize business processes
• and deliver next-generation customer experiences
• Solution Design amp Prototyping
• Create prototypes
• proofs of concept
• and sample mockups to elicit and define complex business requirements
• Agile Delivery
• Craft and own user stories and solution specifications
• detailing them in agile sprints for the technical team to execute
• Best Practices Guidance
• Provide guidance on Salesforce Platform capabilities
• functional solution architecture
• environment management
• and testing UAT
• Relationship Management
• Build trust and rapport with key stakeholders
• negotiating solutions to complex strategic and technical problems

PREFERRED QUALIFICATIONS

• Active Salesforce Certifications and deep hands‑on experience with the Salesforce Platform declarative capabilities
• Revenue Cloud
• Experience with Salesforce Revenue Cloud
• CPQ EPC or Communications Cloud is highly desirable
• Methodology
• Knowledge of design thinking processes and tools
• and experience working as a Certified Product Owner
• CSPO
• Consulting Experience
• Experience working in a senior consulting role with matrixed teams at a top‑tier consultancy or global system integrator

Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process please submit a request via this Accommodations Request Form

Please note that Salesforce uses artificial intelligence AI tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process Humans will always make any candidate selection and hiring decisions Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights including with regard to use of AI tools and opt out options

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Know your rights workplace discrimination is illegal Any employee or potential employee will be assessed on the basis of merit competence and qualifications without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education

• Experience: +8 years of experience in the enterprise software space as a Solution Architect, Functional Architect, Product Owner, or Senior Business Analyst.
• Industry Expertise: Proven track record of success delivering solutions within the Media and/or Telecommunications sector.
• Process Optimization: Demonstrated ability to analyze, design, and optimize enterprise business processes via technology.
• AI Integration Experience: Experience utilizing AI-assisted tools to improve productivity, with a strong understanding of how AI (such as Agentforce or similar technologies) can be leveraged to transform business operations.
• Communication Skills: Excellent written and verbal communication skills; ability to clearly document requirements, architectures, and process flows using diagrams and functional models.
• Language Skills: Fluent English (Proficiency in Arabic is preferred for the Saudi Arabia / MENA market)
• Team Collaboration: Ability to work independently and as part of a distributed Agile/Scrum team.
• Mobility: Available to travel regionally and occasionally internationally depending on customer needs.