Service Cloud Account Executive - KSA

Salesforce.com; Riyadh; On-site; SAR 220,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Employee stock purchase program

Wellbeing subsidy

Education budget

Charitable leave

Parental leave

Job summary

Salesforce is seeking an Account Executive for its Service Cloud offering in the Saudi market. The role focuses on selling Service Cloud, driving revenue growth, and expanding the customer base by leveraging strong consultative selling and a deep understanding of customer needs.

You will work with the broader account team to penetrate current accounts and develop new opportunities, contributing to Salesforce's mission to transform customer service with AI-powered solutions.

Qualifications

• Proven experience in software/tech solution sales.
• Strong communication and presentation abilities.
• Ability to build relationships and close deals.

Responsibilities

• Sell Service Cloud and related Call Center offerings to existing and new customers.
• Develop and execute a sales strategy to drive revenue growth.
• Collaborate with cross-functional teams to deliver customer success.

Skills

Solution sales

Interpersonal skills

Communication skills

Presentation skills

Team collaboration

Job description

About Salesforce

Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce We re Salesforce the Customer Company If you believe in bringing companies and customers together in business as the greatest platform for change in creating a more equitable and sustainable future for all well you re in the right place Through our 1 CRM Customer 360 we help companies blaze new trails and connect with their customers in a whole new way And we empower you to be a Trailblazer too driving your performance and growth charting new paths and improving the state of the world.

Department Description

Service Cloud is a cloud-based customer service application built on the Salesforce platform Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer s activity and by the use of tools for field service web chat CTI and social customer service Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone email web chat and social media This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.

Role Description

Salesforce is looking for a talented hardworking individual with great energy leadership and initiative to drive awareness for the fastest growing application Salesforce the Service Cloud The Account Executive role focuses on the Salesforce Service amp Support and Call Center Application and the Field Service Management solutions The Account executive will formulate and execute a Service Cloud sales strategy drive revenue growth by penetrating the current customer base and develop new customers in the Commercial space The Service Cloud Co-prime AE will work in good cooperation with the Core Account Executive and the broader account team.

Your Impact

You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations You will contribute to our business growth in a fast paced collaborative and fun atmosphere as a valued member of our community.

What’s in it for you

• World - Class Training amp Development in the areas of professional growth and product knowledge
• Great benefits Health Insurance and Pension contributions
• Employee Stock Purchase Program
• a monthly wellbeing subsidy of 100
• annual education budget of 5 000 to spend on your career development
• additional 7 days paid time off for charitable causes 1-1-1 model parental leave childcare support fertility and adoption program etc and much more

About Salesforce

Founded in 1999 Salesforce is the global leader in Customer Relationship Management CRM Companies of every size and industry are using Salesforce to transform their businesses across sales service marketing commerce and more by connecting with customers in a whole new way We harness technologies that can revolutionize companies careers and hopefully our world We believe everyone can be a Trailblazer Join Salesforce and discover a future of new opportunities Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process please submit a request via this Accommodations Request Form Please note that Salesforce uses artificial intelligence AI tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process Humans will always make any candidate selection and hiring decisions Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Know your rights workplace discrimination is illegal Any employee or potential employee will be assessed on the basis of merit competence and qualifications without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education.

Experience and consistent track record in solution sales within the software industry. Excellent interpersonal and communications skills Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment. Strong written, verbal, and presentation skills. Be creative with strong problem solving skills and the ability to succeed in a fast paced environment. Proven ability to work well as part of an extended sales team. Experience will be evaluated based on alignment to the core competencies for the role.