Senior ServiceNow SPM Lead - Portfolio & Demand Expert

LanceSoft Middle East; Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

LanceSoft Middle East is seeking a Senior ServiceNow SPM Consultant in Riyadh, Saudi Arabia. The role requires extensive hands-on ServiceNow experience, with emphasis on SPM, ITSM, and enterprise workflow design.

You will gather requirements, design solutions, test, deploy, and provide production support in an Agile environment, collaborating with stakeholders to deliver strategic IT initiatives.

Qualifications

• 10–12 years of overall IT experience.
• Hands-on ServiceNow experience with SPM.
• Strong knowledge of Demand Management, PPM, Resource Management, and Strategic Planning.
• Experience with ServiceNow configurations, workflows, Flow Designer, business rules, client scripts, and UI policies.
• Experience with integrations using REST APIs, SOAP, and related integration technologies.
• Experience with reporting, dashboards, performance analytics, and data management.
• Strong understanding of ITSM and enterprise workflow processes.
• Experience in requirements gathering, solution design, testing, deployment, and production support.
• Strong stakeholder management, analytical, communication, and problem‑solving skills.

Responsibilities

• Gather requirements and design ServiceNow solutions.
• Lead testing, deployment, and production support.
• Collaborate with stakeholders and teams.
• Drive enterprise-scale ServiceNow implementation projects.
• Provide analytics and dashboards to monitor ITSM processes.

Skills

ServiceNow

Stakeholder management

Analytical skills

Communication skills

Problem solving

ITSM knowledge

Tools

Flow Designer

REST APIs

SOAP

UI policies

Workflows

Reports & Analytics

Job description

LanceSoft Middle East is seeking a Senior ServiceNow SPM Consultant in Riyadh, Saudi Arabia. The role requires extensive hands-on ServiceNow experience, with emphasis on SPM, ITSM, and enterprise workflow design.

You will gather requirements, design solutions, test, deploy, and provide production support in an Agile environment, collaborating with stakeholders to deliver strategic IT initiatives.