Senior Sales Advisor | On

seddiqi holding; As Sudiyah; On-site; SAR 42,000 - 62,000; Full time

Job summary

On is launching its first store in the Kingdom of Saudi Arabia, Riyadh, inviting you to join the retail team as a Retail Advisor. Deliver premium customer service, greet shoppers, respond to inquiries, and tailor product solutions while embodying On's movement philosophy.

You will mentor Advisors, manage daily store zoning, assist with inventory, and contribute to merchandising and community events, building strong local partnerships and athlete stories.

Qualifications

• 2+ years of experience in a retail environment
• Strong communication and interpersonal skills
• Ability to take initiative, learn quickly, and work independently or in a team
• Interest in networking and building connections
• Enthusiasm for movement and sport
• Ability to multitask while attending to customers and adapting to business needs
• Fluent reading, writing and speaking English

Responsibilities

• Continuously embody On's values and brand philosophy to customers and colleagues
• Provide exceptional customer service: greet customers, answer inquiries, and tailor solutions
• Supervise and mentor Advisors with a customer-focused approach
• Manage daily zoning to optimize store flow and staffing
• Open and close the store per protocol
• Maintain product knowledge and stay updated on On's global activities
• Contribute ideas on merchandising and events for the store
• Assist with inventory, product orders, and fill-in orders

Skills

Customer service

Communication

Interpersonal skills

Initiative

Teamwork

Multitasking

English fluency

Job description

This is your opportunity to become a core part of On’s Retail team based in Riyadh-Kingdom. This store is our first store in the Kingdom of Saudi Arabia and the first ever store for On in the Middle East. On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. As a brand ON is always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your mission

• Continuously embody and communicate On's values and brand philosophy to internal and external customers
• Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product
• Supervise and mentor the Advisors by demonstrating an exceptional customer focused approach within daily work
• Manage, implement and monitor daily zoning schedules to enable optimal customer flows
• Open and close store following protocol
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Provide input and ideas on merchandising and engaging events / community activities for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service level- Help maintain the visual standards in the store to deliver a premium experience to our customers-
• Assist with inventory management, placing new product orders and fill-in orders

Building On Community:

• build deep and long-lasting relationships with a high level of personal engagement
• shape run and movement culture through meaningful connections, authentic storytelling, hyperlocal experiences and event planning
• Meeting with partners and collaborations
• Lead community news communication –(Internally HQ & externally Customers)
• Relationships with coaches
• Build and grow the store running community
• Testing of product

Your story:

• 2+ year of experience within a retail work environment
• Strong communication and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Interest in networking, socializing and building networks
• Enthusiasm for movement and sport
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
• Ability to read, write and speak English fluently