Senior Renewals Team Lead - SaaS Growth & Retention

Foodics; Saudi Arabia; On-site; SAR 300,000 - 480,000; Full time

Benefits offered by this job

Bonuses

Equity potential

Learning stipend

Job summary

Foodics, a leading restaurant management ecosystem and payment tech provider, headquartered in Riyadh, seeks an on-site Renewal Team Lead to manage Renewal Specialists and collaborate with the Renewals Manager.

You will own renewal targets, coach the team, and drive improvements to renewal processes while ensuring top-tier customer outcomes. Strong SaaS experience and Salesforce/Zendesk proficiency are required, with Arabic and English reporting capabilities.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Renewals.
• At least 1 year of leading, coaching, or mentoring a team.
• Experience with SaaS or subscription-based products.
• Proven track record of meeting retention, churn, or ARR targets.
• Strong communication skills; Arabic required, English for reporting.

Responsibilities

• Lead, coach, and support a team of Renewal Specialists on site every day.
• Plan daily and weekly work: portfolio coverage, call plans, and follow-ups.
• Run daily stand-ups and monthly 1:1s with team members.
• Ensure renewal processes, playbooks, and quality standards are followed.
• Manage attendance, schedules, and coverage during leaves.

Skills

Customer success

Renewals

Team leadership

Data-driven

Arabic language

English reporting

Communication skills

Tools

Salesforce

Zendesk

Job description

Foodics, a leading restaurant management ecosystem and payment tech provider, headquartered in Riyadh, seeks an on-site Renewal Team Lead to manage Renewal Specialists and collaborate with the Renewals Manager.

You will own renewal targets, coach the team, and drive improvements to renewal processes while ensuring top-tier customer outcomes. Strong SaaS experience and Salesforce/Zendesk proficiency are required, with Arabic and English reporting capabilities.