Strategic Key Account Leader — Enterprise SaaS (F&B)

Foodics; Saudi Arabia; Hybrid; SAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Learning stipend

Global team

Job summary

Foodics, a leading restaurant management ecosystem and payment tech provider based in Riyadh, is seeking a seasoned Key Account Manager to orchestrate relationships with enterprise clients and drive revenue growth.

You will partner with Sales, Onboarding, Marketing and Product teams to deliver exceptional value, ensure client success, and inform product improvements across a fast-growing SaaS platform. Fluent in Arabic and English with 6+ years in KAM is essential for success.

Qualifications

• Bachelor's degree in Business, Marketing, or related field (MBA preferred).
• Minimum 6+ years proven experience in key account management in F&B, SaaS, ERP or Tech industries.
• Demonstrated success in driving revenue growth and managing large enterprise accounts.
• Strong communication, negotiation, and presentation skills.
• Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights.
• Customer-focused mindset with a passion for delivering exceptional service.
• Fluency in Arabic and English.
• Restaurant operations experience is a plus.

Responsibilities

• Build and maintain strong, long-lasting relationships with enterprise, key clients, understanding their business needs and objectives.
• Proactively identify opportunities for upselling and cross-selling additional products or services to Foodics existing clients.
• Gain a thorough understanding of assigned client's needs, business objectives and processes to ensure successful adoption and deployment of Foodics.
• Drive revenue growth through effective account management, negotiation, and contract renewals.
• Serve as the primary point of contact for key clients, advocating for their needs within the organization and ensuring their satisfaction.
• Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
• Boost client retention through enhanced engagement, meeting their needs, exceeding expectations, and delivering exceptional service.
• Gather client feedback and insights to inform product development, service enhancements, and process improvements.
• Monitor key account metrics, analyze performance data, and prepare regular reports to track progress and identify areas for improvement.
• Work closely with cross-functional teams including Sales, Onboarding, Marketing, and Product Development to align strategies and deliver exceptional value to clients.
• Provide guidance and support to clients on product usage, troubleshooting, and best practices to maximize their ROI.
• Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers.

Skills

Communication skills

Negotiation

Presentation skills

Strategic thinking

Customer focus

Arabic & English

Education

Bachelor's degree in Business/Marketing or related field

MBA preferred

Job description

Foodics, a leading restaurant management ecosystem and payment tech provider based in Riyadh, is seeking a seasoned Key Account Manager to orchestrate relationships with enterprise clients and drive revenue growth.

You will partner with Sales, Onboarding, Marketing and Product teams to deliver exceptional value, ensure client success, and inform product improvements across a fast-growing SaaS platform. Fluent in Arabic and English with 6+ years in KAM is essential for success.