Senior IT Technical Support Engineer

NTT Ltd.; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

NTT DATA is seeking an experienced IT Technical Support Engineer to support internal clients and keep IT infrastructure operational. You will identify, investigate, and resolve complex incidents and problems, restoring services, and ensuring adherence to SLAs.

You will interact with stakeholders, vendors, and colleagues, coaching junior engineers, reviewing configurations, and maintaining service quality. A strong focus on proactive problem management and clear communication is essential.

Qualifications

• Bachelor’s degree in IT/Computing or related field.
• ITIL and Microsoft 365 certifications.
• Seasoned experience diagnosing and troubleshooting IT technical support issues.
• Experience working with internal and external stakeholders at varying levels.

Responsibilities

• Focuses on ensuring all lines of support for more complex incidents, requests, events, and/or problems.
• Proactively identifies problems, events, incidents, and errors prior to or when they occur.
• Resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.
• Ensures the resolution and recovery of incidents, problems, events, and requests.
• Updates incidents, requests, problems, and/or events with progress and resolution details.

Skills

Communication skills

Stakeholder management

Incident management

Active listening

Problem solving

Education

Bachelor’s degree IT/Computing

ITIL & Microsoft 365 certifications

Tools

MS Azure

Microsoft 365

Job description

NTT DATA is seeking an experienced IT Technical Support Engineer to support internal clients and keep IT infrastructure operational. You will identify, investigate, and resolve complex incidents and problems, restoring services, and ensuring adherence to SLAs.

You will interact with stakeholders, vendors, and colleagues, coaching junior engineers, reviewing configurations, and maintaining service quality. A strong focus on proactive problem management and clear communication is essential.