Senior IT Service Delivery Lead: Incidents, DR & SLA Expert

MIS - Al Moammar Information Systems Co.; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

MIS - Al Moammar Information Systems Co. is seeking an experienced professional to lead L2/L3 IT operations across infrastructure, networks, servers, security, databases, backup/DR, and applications.

The role requires managing major incidents, ROM escalations, and root-cause analysis, while coordinating DR testing and service restoration. The ideal candidate will have a Bachelor's degree in IT/CS and ITIL v4 certification, with fluency in Arabic and English, and proven experience in

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field.
• ITIL V4 Certification is mandatory.
• Fluency in Arabic and English.
• Relevant experience in infrastructure operations and managed services delivery.
• Experience leading technical teams and L2/L3 operations.
• Strong knowledge of incident, problem, and change management.
• Experience in DR, service restoration, SLA management, and vendor coordination.

Responsibilities

• Lead L2/L3 technical operations across infrastructure, networks, servers, security, databases, backup/DR, and applications.
• Manage major incidents, critical escalations, and root-cause analysis.
• Coordinate disaster recovery testing and service restoration.
• Monitor service availability, performance, capacity, and SLA compliance.
• Coordinate maintenance activities, patches, changes, and upgrades.
• Manage OEM/vendor support and technical escalations.
• Maintain technical documentation and operational procedures.
• Coordinate with technical teams, business users, and vendors.

Skills

Incident management

Team leadership

Vendor coordination

Documentation

Education

Bachelor's degree in IT/CS

Job description

MIS - Al Moammar Information Systems Co. is seeking an experienced professional to lead L2/L3 IT operations across infrastructure, networks, servers, security, databases, backup/DR, and applications.

The role requires managing major incidents, ROM escalations, and root-cause analysis, while coordinating DR testing and service restoration. The ideal candidate will have a Bachelor's degree in IT/CS and ITIL v4 certification, with fluency in Arabic and English, and proven experience in