Senior Implementation Engineer

Dr soliman fakkeh hospital; Jeddah; On-site; SAR 134,000 - 223,000; Full time

Job summary

Fakeeh Care seeks an experienced software implementation engineer to collaborate with project managers and clients to define scope, timelines, and objectives. You will develop detailed implementation plans, prepare environments, install and configure software, and tailor settings to match client processes.

You will integrate solutions with existing systems, conduct thorough testing, provide client training and documentation, and support post-implementation.

Qualifications

• Strong understanding of software development and integration, including proficiency in programming languages, APIs, and databases to effectively implement and troubleshoot solutions.

Responsibilities

• Collaborate with project managers and clients to understand project scope objectives and timelines
• Develop detailed implementation plans including timelines, resource requirements, and risk assessments
• Prepare and configure the necessary software and hardware environments for implementation
• Install and configure software solutions according to client specifications and project requirements
• Customize software settings and parameters to align with the client s business processes and needs
• Integrate software with existing systems and databases ensuring seamless data flow and interoperability
• Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements
• Identify and resolve any technical issues or bugs that arise during the testing phase
• Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment
• Provide training to clients and end-users on how to use the implemented software effectively
• Create user guides, documentation, and training materials to support client onboarding and usage
• Offer ongoing technical support to clients during and after the implementation process addressing any questions or issues
• Work closely with cross-functional teams including developers, QA, and project managers to ensure successful project delivery
• Communicate regularly with clients to provide updates on implementation progress and address any concerns
• Act as a liaison between the client and the technical team ensuring clear communication and understanding of requirements
• Identify and troubleshoot technical issues that arise during implementation, working to resolve them quickly and effectively
• Provide root cause analysis for any problems encountered and implement preventive measures to avoid future issues
• Escalate complex issues to senior engineers or developers when necessary ensuring timely resolution
• Gather feedback from clients and internal teams to identify areas for improvement in the implementation process
• Contribute to the development of best practices and standard operating procedures for software implementation
• Stay current with industry trends, tools, and technologies related to software implementation and deployment
• Maintain accurate and up-to-date documentation of implementation processes, configurations, and changes
• Prepare regular reports on project status, challenges, and outcomes for management and clients
• Ensure that all documentation is accessible to relevant stakeholders and updated as needed
• Align all decisions and strategies with company leadership before implementing
• The team must be flexible with working hours and may need to work during weekends to meet project deadlines or client needs
• This role requires traveling to various locations as needed to support project implementations, client meetings, and other business activities
• Other duties as assigned within the scope of the job. All Fakeeh Care employees are responsible for continuous improvement, including performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values, actively contributing to continuous improvement initiatives, adherence to safety, cybersecurity, and code of conduct policies.

Skills

Software development

System integration

Root cause analysis

Cross-functional collaboration

Project management

Technical support

Documentation

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

APIs

Databases

Programming languages

Job description

1. 1 Collaborate with project managers and clients to understand project scope objectives and timelines
2. 2 Develop detailed implementation plans including timelines resource requirements and risk assessments
3. 3 Prepare and configure the necessary software and hardware environments for implementation
4. 4 Install and configure software solutions according to client specifications and project requirements
5. 5 Customize software settings and parameters to align with the client s business processes and needs
6. 6 Integrate software with existing systems and databases ensuring seamless data flow and interoperability
7. 7 Conduct thorough testing of the implemented solution to ensure it meets functional performance and security requirements
8. 8 Identify and resolve any technical issues or bugs that arise during the testing phase
9. 9 Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment
10. 10 Provide training to clients and end-users on how to use the implemented software effectively
11. 11 Create user guides documentation and training materials to support client onboarding and usage
12. 12 Offer ongoing technical support to clients during and after the implementation process addressing any questions or issues
13. 13 Work closely with cross-functional teams including developers QA and project managers to ensure successful project delivery
14. 14 Communicate regularly with clients to provide updates on implementation progress and address any concerns
15. 15 Act as a liaison between the client and the technical team ensuring clear communication and understanding of requirements
16. 16 Identify and troubleshoot technical issues that arise during implementation working to resolve them quickly and effectively
17. 17 Provide root cause analysis for any problems encountered and implement preventive measures to avoid future issues
18. 18 Escalate complex issues to senior engineers or developers when necessary ensuring timely resolution
19. 19 Gather feedback from clients and internal teams to identify areas for improvement in the implementation process
20. 20 Contribute to the development of best practices and standard operating procedures for software implementation
21. 21 Stay current with industry trends tools and technologies related to software implementation and deployment
22. 22 Maintain accurate and up-to-date documentation of implementation processes configurations and changes
23. 23 Prepare regular reports on project status challenges and outcomes for management and clients
24. 24 Ensure that all documentation is accessible to relevant stakeholders and updated as needed
25. 25 Ensure that all documentation is accessible to relevant team members and updated regularly
26. 26 Align all decisions and strategies with company s leadership before implementing
27. 27 The team must be flexible with working hours and may need to work during weekends to meet project deadlines or client needs
28. 28 This role requires traveling to various locations as needed to support project implementations client meetings and other business activities
29. 29 Other duties as assigned within the scope of the job All Fakeeh Care employees are responsible for continuous improvement including Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values Actively contributing to continuous improvement initiatives within the scope of the role Adherence to safety protocols and proactively seeking to address any job-related safety concerns Maintaining strict confidentiality of all sensitive information accessed or encountered during work Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness training and initiatives to prevent cyber threats Adhering to and upholding Fakeeh Care s code of conduct policies and ethical standards Completion of mandatory education as per the requirement at least one month prior to expiration

Job RequirementsSkills and Abilities

• -Strong understanding of software development and integration, includingproficiency in programming languages, APIs, and databases to effectivelyimplement and troubleshoot solutions.
• -Ability to analyze complex issues, identify root causes, and develop effectivesolutions, ensuring seamless implementation and minimal disruption to clientoperations.
• -Excellent interpersonal skills to work with cross-functional teams and clients,clearly conveying technical information and gathering requirements to ensuresuccessful project delivery.
• Experience:5-7 years Relevant experience in software implementation, project management, ortechnical support, in a similar role.
• Education:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Language:Excellent command of oral and written English and Arabic.
• Licenses / Certifications:SCE