Account Manager

Fakeeh Care Group; Riyadh Region; On-site; SAR 120,000 - 180,000; Full time

Job summary

Fakeeh Care Group in Riyadh is seeking a Client Relationship Manager to build long-term relationships with key clients and ensure their satisfaction with IT solutions and E-Health services.

You will understand client needs, coordinate with internal teams, lead meetings and workshops, monitor projects, and present insights to senior management while traveling to client sites as required.

Qualifications

• 3-5 years of client relationship management experience in software or tech
• Experience collaborating with cross-functional teams
• Excellent written and spoken English; Arabic preferred

Responsibilities

• Establish long-term relationships with key clients to ensure their satisfaction and loyalty.
• Gain a deep understanding of client needs and offer suitable solutions to enhance their experience.
• Develop a relationship management strategy tailored to each client segment.
• Foster trust and credibility by demonstrating expertise in IT solutions.
• Coordinate with internal teams to ensure projects are delivered on time and within budget.
• Monitor project progress and conduct regular updates with clients.
• Organize regular meetings and workshops to enhance communication with clients and explore new opportunities.
• Prepare and deliver presentations to clients on project status and E-Health.
• Maintain an open line of communication to address any client inquiries or concerns promptly.
• Study market trends and analyze competitors to identify new business opportunities.
• Collaborate with marketing teams to develop effective strategies for attracting new clients and increasing market share.
• Conduct client satisfaction surveys to gather feedback and identify areas for improvement.
• Identify upselling and cross-selling opportunities within existing client accounts.
• Address client complaints promptly and effectively to ensure their complete satisfaction.
• Work with technical teams to resolve any issues that arise during project execution.
• Develop and implement processes for tracking and resolving client issues.
• Act as a liaison between clients and internal teams to facilitate problem resolution.
• Prepare periodic analytical reports on client relationship performance and provide improvement recommendations.
• Measure key performance indicators (KPIs) related to client relationships.
• Analyze client feedback and performance data to identify trends and insights.
• Present findings to senior management to support strategic decision-making.
• Provide training sessions for clients on new products and services.
• Offer ongoing support to clients post-implementation to ensure successful adoption of solutions.
• Collaborate with other departments to enhance service delivery and client satisfaction.
• Participate in community outreach programs to build the company's reputation and client base.

Skills

Communication skills

Data analysis

Organization & time management

Leadership

Strategic thinking

Negotiation

Education

Bachelor's degree in IT / Business Administration

Job description

• Establish long-term relationships with key clients to ensure their satisfaction and loyalty.
• Gain a deep understanding of client needs and offer suitable solutions to enhance their experience.
• Develop a relationship management strategy tailored to each client segment.
• Foster trust and credibility by demonstrating expertise in IT solutions.
• Coordinate with internal teams to ensure projects are delivered on time and within budget.
• Monitor project progress and conduct regular updates with clients.
• Organize regular meetings and workshops to enhance communication with clients and explore new opportunities.
• Prepare and deliver presentations to clients on project status and E-Health.
• Maintain an open line of communication to address any client inquiries or concerns promptly.
• Study market trends and analyze competitors to identify new business opportunities.
• Collaborate with marketing teams to develop effective strategies for attracting new clients and increasing market share.
• Conduct client satisfaction surveys to gather feedback and identify areas for improvement.
• Identify upselling and cross-selling opportunities within existing client accounts.
• Address client complaints promptly and effectively to ensure their complete satisfaction.
• Work with technical teams to resolve any issues that arise during project execution.
• Develop and implement processes for tracking and resolving client issues.
• Act as a liaison between clients and internal teams to facilitate problem resolution.
• Prepare periodic analytical reports on client relationship performance and provide improvement recommendations.
• Measure key performance indicators (KPIs) related to client relationships.
• Analyze client feedback and performance data to identify trends and insights.
• Present findings to senior management to support strategic decision-making.
• Provide training sessions for clients on new products and services.
• Offer ongoing support to clients post-implementation to ensure successful adoption of solutions.
• Collaborate with other departments to enhance service delivery and client satisfaction.
• Participate in community outreach programs to build the company's reputation and client base.
• This role requires traveling to various locations as needed to support project implementations, client meetings, and other business activities
• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
• Actively contributing to continuous improvement initiatives, within the scope of the role.
• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Description

• Establish long-term relationships with key clients to ensure their satisfaction and loyalty.
• Gain a deep understanding of client needs and offer suitable solutions to enhance their experience.
• Develop a relationship management strategy tailored to each client segment.
• Foster trust and credibility by demonstrating expertise in IT solutions.
• Coordinate with internal teams to ensure projects are delivered on time and within budget.
• Monitor project progress and conduct regular updates with clients.
• Organize regular meetings and workshops to enhance communication with clients and explore new opportunities.
• Prepare and deliver presentations to clients on project status and E-Health.
• Maintain an open line of communication to address any client inquiries or concerns promptly.
• Study market trends and analyze competitors to identify new business opportunities.
• Collaborate with marketing teams to develop effective strategies for attracting new clients and increasing market share.
• Conduct client satisfaction surveys to gather feedback and identify areas for improvement.
• Identify upselling and cross-selling opportunities within existing client accounts.
• Address client complaints promptly and effectively to ensure their complete satisfaction.
• Work with technical teams to resolve any issues that arise during project execution.
• Develop and implement processes for tracking and resolving client issues.
• Act as a liaison between clients and internal teams to facilitate problem resolution.
• Prepare periodic analytical reports on client relationship performance and provide improvement recommendations.
• Measure key performance indicators (KPIs) related to client relationships.
• Analyze client feedback and performance data to identify trends and insights.
• Present findings to senior management to support strategic decision-making.
• Provide training sessions for clients on new products and services.
• Offer ongoing support to clients post-implementation to ensure successful adoption of solutions.
• Collaborate with other departments to enhance service delivery and client satisfaction.
• Participate in community outreach programs to build the company's reputation and client base.
• This role requires traveling to various locations as needed to support project implementations, client meetings, and other business activities
• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
• Actively contributing to continuous improvement initiatives, within the scope of the role.
• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Requirements

Skills And Abilities

• Strong communication skills (verbal and written).
• Ability to analyze data and provide evidence-based solutions.
• Excellent organizational and time management skills.
• Leadership abilities and capacity to influence.
• Strategic thinking and effective decision-making.
• Strong negotiation skills and ability to handle pressure.

Experience

3-5 years of experience in client relationship management, preferably within the software or tech industry.

Education

Bachelor’s degree in Information Technology, Business Administration, or a related field.

Language

Excellent command of oral and written English and prefer Arabic.

Licenses / Certifications

N/A