Senior Customer Success Lead for Enterprise Data Security

Seclore; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Seclore is seeking a Customer Success Manager to manage a portfolio of the company’s largest customers. You will drive customer success, retention and growth by ensuring expected business outcomes with Seclore solutions.

You’ll build trusted relationships while collaborating with internal teams to align offerings with evolving needs. You will lead discovery, design tailored solutions, and produce artifacts like business cases.

Qualifications

• 08+ years of experience handling end-to-end customer relationships.
• Experience deploying software business applications or providing strategic advisory services.
• Strong consulting background and ability to build business cases.
• Ability to travel 60%+ of the time.
• SaaS/Subscription offerings knowledge is a plus.
• Knowledge of information cyber security.

Responsibilities

• Manage portfolio of Seclore's largest and most strategic customers.
• Drive customer success, retention, and account growth.
• Build long-term trusted relationships with customers as advisor and advocate.
• Lead discovery sessions with IT and business users to understand needs.
• Design solutions leveraging Seclore features to meet requirements.
• Create documentary artifacts like business cases and solution blueprints.
• Collaborate with internal teams to align Seclore’s offerings with evolving needs.
• Support Go-live, UAT sign-off and initial rollout phases.
• Aim for timely renewals and upsell opportunities.

Skills

Customer relationship management

SaaS industry experience

Consulting skills

Strategic advisory

Cross-functional leadership

Executive stakeholder management

Travel readiness

Endpoint security knowledge

Account management

Solution selling

Education

Bachelor’s in technology or related field

MBA preferred

Job description

Seclore is seeking a Customer Success Manager to manage a portfolio of the company’s largest customers. You will drive customer success, retention and growth by ensuring expected business outcomes with Seclore solutions.

You’ll build trusted relationships while collaborating with internal teams to align offerings with evolving needs. You will lead discovery, design tailored solutions, and produce artifacts like business cases.