Senior Customer Portfolio Lead - Power Projects

GE Vernova; Riyadh Region; On-site; SAR 300,000 - 520,000; Full time

Job summary

GE Vernova is seeking a Customer Service Manager to oversee project management, coordination, and delivery of services and repairs for customer contracts. You will act as the primary interface between the customer and the project team, ensuring timely execution, risk mitigation, and satisfaction.

The role requires strong experience in contract and project management, planning outages, and coordinating with multiple stakeholders, with up to 40% travel and a right to work in KSA.

Qualifications

• Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience
• Minimum 8 years of professional experience, including at least 2 years in contract management, project management, proposal management, customer management, or field engineering
• Technical knowledge of Gas Turbine power plant equipment and services
• Experience in working with customer and different stakeholders
• Experience planning and executing outages
• Experience in managing Contractual Service Agreements
• Ability and willingness to travel up to 40%
• The legal right to work in KSA without company sponsorship or time restriction

Responsibilities

• All contract performance related activities typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
• Be responsible for Services, Parts and Repair Services including planning and execution, requests for quotes, pacing, scheduling, follow up, fulfillment and proactive risk mitigation of contract obligation.
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
• Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision · Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices/ lessons learnt and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering. Takes new perspective on existing solutions. Use technical experience and expertise for data analysis to support recommendations.
• Lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Acts as a resource/mentor for colleagues with less experience.
• Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Skills

Contract management

Project management

Customer management

Field engineering

Gas Turbine knowledge

Education

Bachelor’s degree or diploma in a relevant field

Job description

GE Vernova is seeking a Customer Service Manager to oversee project management, coordination, and delivery of services and repairs for customer contracts. You will act as the primary interface between the customer and the project team, ensuring timely execution, risk mitigation, and satisfaction.

The role requires strong experience in contract and project management, planning outages, and coordinating with multiple stakeholders, with up to 40% travel and a right to work in KSA.