Sr. Customer Portfolio Manager CS

BR2325 GE Vernova Global Services GmbH Branch - Saudi Arabia Branch; Riyadh; On-site; SAR 350,000 - 550,000; Full time

Job summary

GE Vernova Global Services GmbH Branch - Saudi Arabia Branch is seeking a Customer Service Manager to oversee contract, project, and customer management activities for regional client engagements.

The role requires strong leadership, communication, and data-analysis skills, with a focus on delivering contractual obligations, coordinating cross-functional teams, and driving service excellence on-site in Saudi Arabia.

Qualifications

• Bachelor’s degree in a relevant field from an accredited university.
• Minimum 8 years of professional experience, including at least 2 years in contract management, project management, proposal management, customer management, or field engineering.
• Technical knowledge of Gas Turbine power plant equipment and services.
• Experience working with customers and different stakeholders.
• Experience planning and executing outages.
• Experience managing Contractual Service Agreements.
• Ability and willingness to travel up to 40%.
• The legal right to work in KSA without company sponsorship or time restriction.

Responsibilities

• Interface between the customer and the project team, managing information transfer and requests.
• Plan and execute Services, Parts and Repair Services including quotes, pacing, scheduling, follow up, fulfillment and risk mitigation.
• Ensure timely resolution of issues and negotiate changes and solutions.
• Adhere to contract service, operations, and performance specifications, plus financial & technical metrics.
• Perform contract administration and proposal negotiations with minimal supervision.
• Provide support to manager and senior contracts personnel on assigned contracts.
• Serve as liaison for the customer on contract matters.
• Develop specialized knowledge and be a best-practice resource.
• Keep abreast of latest technical developments and industry benchmarks.
• Contribute to strategy and policy development within area of responsibility.
• Lead projects with minimal resources and mentor less-experienced colleagues.
• Communicate clearly to build consensus and influence stakeholders.

Skills

Project management

Communication skills

Leadership

Data analysis

Contract management

Customer management

Education

Bachelor’s degree or diploma in a relevant field

Master’s Degree in MBA or Engineering (plus)

Tools

GE OTR processes and tools

Job description

Job Description Summary

The Customer Service Manager will demonstrate accountability for Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description Key Responsibilities

• All contract performance related activities typically tied to a customer site.
• Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
• Be responsible for Services, Parts and Repair Services including planning and execution, requests for quotes, pacing, scheduling, follow up, fulfillment and proactive risk mitigation of contract obligation.
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising.
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
• Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision.
• Provide support to manager and senior contracts personnel on assigned contracts.
• Function as the liaison for the customer on contract matters.
• Developing specialized knowledge in their discipline.
• Serves as best practice/quality resource.
• Has awareness of latest technical developments in own area.
• Contributes towards strategy and policy development and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices/ lessons learnt and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering.
• Takes new perspective on existing solutions.
• Use technical experience and expertise for data analysis to support recommendations.
• Lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Acts as a resource/mentor for colleagues with less experience.
• Explains difficult or sensitive information; works to build consensus.
• Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience
• Minimum 8 years of professional experience, including at least 2 years in contract management, project management, proposal management, customer management, or field engineering.
• Technical knowledge of Gas Turbine power plant equipment and services.
• Experience in working with customer and different stakeholders.
• Experience planning and executing outages.
• Experience in managing Contractual Service Agreements.
• Ability and willingness to travel up to 40%.
• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Master’s Degree in MBA or Engineering from an accredited university is a plus.
• Expertise in GE Gas Power Services OTR processes and tools.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to lead customer portfolio at times.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Knowledge and experience within the power industry.
• Experience planning and executing outages.
• Team leader in a dynamic, energetic and proactive environment.
• Demonstrated communication & organizational skills.
• The preferred candidate will be from ITR services team in KSAB.

Additional Information

• Relocation Assistance Provided: No

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different...we must be different. Our mission is embedded in our name. We retain our treasured legacy, "GE," in our name as an enduring and hard-earned badge of quality and ingenuity. "Ver" / "verde" signal Earth’s verdant and lush ecosystems. "Nova," from the Latin "novus," nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com