Senior Automotive Service Advisor

Abdul Latif Jameel Company; Al Khobar; On-site; SAR 60,000 - 120,000; Full time

Job summary

Abdul Latif Jameel Company seeks a skilled Service Advisor to optimize customer satisfaction and drive service-center goals. You will coordinate with the workshop, communicate clearly with customers, and ensure accurate job records and timely repairs.

Candidates should have a bachelor’s degree or equivalent and at least 5 years in service. Automotive knowledge and strong interpersonal skills are essential in a fast-paced, international environment.

Qualifications

• Minimum - Bachelor’s Degree or Equivalent.
• Minimum 5 years’ experience in Service area.
• Automotive and technical knowledge is required.
• Strong communication and customer-service skills are essential.

Responsibilities

• Carry out service-advisor duties to meet customer needs and targets.
• Coordinate with technicians to ensure quality repairs and timelines.
• Discuss works, estimates, and delivery times with customers.
• Maintain accurate records of repairs and vehicle status.
• Monitor customer satisfaction and contribute to retention initiatives.
• Follow safety, welfare, integrity, and branding guidelines.

Skills

Time management

Monitoring

Active learning

Stress tolerance

Interpersonal skills

Communication skills

Achievement goals

Computer skills

Good judgement

Problem sensitivity

Inductive reasoning

Automotive knowledge

Education

Bachelor’s Degree or Equivalent

Tools

MS Office

Job description

Abdul Latif Jameel Company seeks a skilled Service Advisor to optimize customer satisfaction and drive service-center goals. You will coordinate with the workshop, communicate clearly with customers, and ensure accurate job records and timely repairs.

Candidates should have a bachelor’s degree or equivalent and at least 5 years in service. Automotive knowledge and strong interpersonal skills are essential in a fast-paced, international environment.