Job Controller

Abdul Latif Jameel; Jeddah; Presencial; SAR 67.000 - 134.000; Jornada completa

Descripción de la vacante

Abdul Latif Jameel in Saudi Arabia seeks an experienced workshop operations supervisor to oversee daily service center activities. You will assign tasks to technicians, coordinate with the Service Advisor to meet delivery times, and ensure adherence to service standards. A Diploma in Automotive and at least 3 years in service are required.

English basics are preferred. The role emphasizes data accuracy, guest satisfaction, and adherence to standard operating procedures within a dynamic,

Formación

• Diploma in Automotive or equivalent.
• Minimum 3 years experience in service.
• English basic knowledge; Arabic preferred.

Responsabilidades

• Develop Job Card based on required service within set time.
• Report job progress and post service follow-up for complaints.
• Determine performance productivity and WORKER-hour sales.
• Assist in controlling the desired jobs based on customer requests with the Service Advisor.
• Ensure vehicles waiting for repairs are not left unattended and are assigned based on technician skills.
• Communicate progress of repairs to the Service Advisor and obtain approvals for additional parts.
• Ensure guest satisfaction by a Guest-Centric and Fix-It-Right mindset.
• Inform Chief Technician when jobs are finished for final quality control and release.
• Assist in post-service follow-up for complaints and issues.

Conocimientos

Stress tolerance

After sales skills

Guest handling

Educación

Diploma in automotive or equivalent

Descripción del empleo

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.

Close supervision on Daily Operations

High authority over distribution the job to technicians based on required repair, and full control over the system

Ensures that the job control functions of the center service operations in terms of manpower and facility achieve the targets in areas of customer satisfaction and customer retention by adhering to the company mission, vision and values and applying the standard operating procedures

• Develop Job Card based on required service within set time
• Report job progress and post service follow-up for complaints
• determine performance productivity and WORKER-hour sales
• 10 Mins of receiving the request
• Frequency of reporting (Daily etc..)

1. Assist in the controlling of the desired jobs based on customer’s requests with the coordination of the Service Advisor on the workshop loading in order to accomplish the repair within promised delivery time, quality standards and estimated cost.
2. Ensures that vehicles waiting for approvals of repair, replacement of spare parts and sublet repair are not being left unattended in working stalls by assigning the repair based on the technical skill of the technician in consultation with the Chief Technician to increase productivity and avoid misuse of WORKER-hours.
3. Communicate with the Service Advisor on the progress of the repair or additional jobs reported by the Chief Technician and obtain approval on additional parts that may be required through proper communication and avoids unnecessary replacement of spare parts.
4. Ensures highly satisfied Guest by following a Guest-Centric and “Fix-It-Right” mindset to the service team to achieve high quality after sales activities through an effective networking with other departments in the Center in accordance to service standards.
5. Informs Chief Technician of the finished jobs to conduct the final quality control tests and necessary arrangements in order to release the vehicle from the system as per the agreed delivery time and to improve customer satisfaction.
6. Assist in the conduct of post service follow-up for complaints, issues and concerns from the customers and report immediately to the service team leaders for appropriate review and resolutions.
7. Confirms from the system that the requested repair is carried out by the assigned Technician to charge labor and materials cost as per company’s flat rate manual and service standards.
8. Ensures the reliability of data encoded into the System by confirming with the Chief Technician and Technician the accomplished job cards in order to generate accurate reports for submission to the management.
9. Improve customer confidence and satisfaction by adhering to the stipulated service operation standard in order to improve customer retention.
10. Coordinates with the Service Advisor and Chief Technician in entering correct data (operation number), recording the repairs carried out and updating status of vehicle delivery through the results of Computerized Time Control Sheets for use in the productivity (WORKER-hour) analyses.
11. Monitors the process card progress in the workshop with the help of the Chief Technician by recording the repairs carried out, time on/off and standard time by encoding the operation number into the Computer System to determine performance productivity and WORKER-hour sales.

• The job has direct impact over the repair delivery time and quality
• The job has direct impact over guest satisfaction
• The job has indirect impact over the after-sales quality activities
• The job holder has direct impact over assigning the job to the right technician based on required service
• The job holder has direct impact over the accuracy of the system and reports
• The job holder has direct impact over supporting solving guest complains
• The job contributes in achieving the sales target of the organization
• The job has direct impact over the center NPS score

Minimum - Diploma in Automotive or Equivalent

Minimum 3 years experience in Service

• Stress Tolerance
• After Sales Related Skills

English basic knowledge / Arabic Preferred

Why Work for Us?

With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.

Our values guide the way we work with our business partners, within our communities, and with each other.

Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.