Automotive Service Experience Specialist

United Motors Group; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

United Motors Group is seeking a Customer Service Associate to bridge the gap between customers and service technicians. You will accurately capture vehicle complaints, guide the service process, and keep customers informed throughout the repair and delivery journey.

The role requires strong English and Arabic communication, teamwork with the service staff, and the ability to manage paperwork, estimates, and appointments efficiently in a busy automotive service environment.

Qualifications

• University degree in engineering or related field.
• Minimum 1 year of experience in automotive maintenance.
• Excellent verbal and written communication; fluent in English and Arabic; strong interpersonal skills.

Responsibilities

• Greet customers courteously and accurately capture vehicle complaints for the service team.
• Attend to inquiries and resolve problems to meet customer needs.
• Refer unresolved issues to the Supervisor Reception or appropriate designate.
• Call customers after major repairs to follow up on performance and schedule maintenance to reduce walk-ins.
• Record appointments, check service records, and stamp service booklets.
• Enter data to generate job cost estimates and communicate delays or overruns to customers.
• Coordinate warranty documentation and follow up on warranty jobs with authorized dealers.
• Explain payment policies and ensure completion of paperwork and delivery dates.

Skills

Verbal communication

Written communication

Computer skills

English

Arabic

Interpersonal skills

Education

Engineering degree

Job description

United Motors Group is seeking a Customer Service Associate to bridge the gap between customers and service technicians. You will accurately capture vehicle complaints, guide the service process, and keep customers informed throughout the repair and delivery journey.

The role requires strong English and Arabic communication, teamwork with the service staff, and the ability to manage paperwork, estimates, and appointments efficiently in a busy automotive service environment.