Security Operations Lead — Guest Safety & Crisis Response

Accor; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

Accor is seeking a Security Leader to supervise and guide the security team at its Riyadh property. You will oversee daily security operations, incidents, and safety protocols to protect guests and staff while coordinating with housekeeping, maintenance, and front desk teams.

The role requires 3–5 years in security with supervisory experience in hospitality or luxury environments, and strong knowledge of CCTV, access control, and alarm systems. Saudi national candidates preferred.

Qualifications

• Education: High School diploma or equivalent; further qualifications in security management or related fields are a plus.
• Experience: Minimum of 3-5 years of experience in security, with at least 2 years in a supervisory role, preferably within the hospitality or luxury industry.
• Leadership: Proven experience in leading and managing a security team, ensuring high performance and adherence to security protocols.
• Crisis management: Ability to handle security crises with professionalism and calm, leading the team effectively during emergencies.
• Security systems: Strong working knowledge of CCTV, access control systems, alarm systems, and general security procedures.
• Communication: Excellent verbal and written communication skills, with the ability to create reports and interact with guests and employees.
• Attention to detail: Detect security risks and follow up on every security concern.
• Problem solving: Analyze situations, make quick decisions, and implement solutions.
• Physical stamina: Patrol large areas and respond to security issues in demanding conditions.
• Customer service: Professional, approachable demeanor when interacting with guests and staff.
• Technology: Proficient in security technologies and basic office software.

Responsibilities

• Supervise and lead the security team ensuring all security personnel are well-trained follow procedures and perform their duties to the highest standard
• Oversee the daily operations of security systems including surveillance access control and alarm systems to ensure the safety and security of the property
• Respond quickly and effectively to security incidents emergencies or disturbances Investigate and document incidents preparing reports and taking appropriate follow-up action
• Monitor CCTV systems alarm systems and conduct regular patrols to detect any potential security risks or breaches
• Maintain a visible presence on the property to ensure the safety and well-being of guests and staff Provide assistance and guidance to both employees and guests when needed
• Lead emergency response procedures during evacuations first-aid events and fire drills ensuring that all staff and guests adhere to safety protocols
• Provide on-the-job training and guidance to security personnel to ensure they remain updated on procedures emergency protocols and best security practices
• Maintain accurate logs of all security-related incidents suspicious activities and accidents and prepare regular reports for management
• Work closely with other departments such as housekeeping maintenance and front desk to ensure the security of all areas particularly high-risk zones and special events
• Ensure that all security systems CCTV access control alarms are functioning properly and report any malfunctions to the appropriate department for repair
• Ensure the property complies with all relevant local security laws and regulations company policies and industry best practices

Skills

Security leadership

Team supervision

Crisis management

Communication skills

Education

High School diploma or equivalent

Security management qualifications a plus

Tools

CCTV systems

Access control systems

Alarm systems

Job description

Accor is seeking a Security Leader to supervise and guide the security team at its Riyadh property. You will oversee daily security operations, incidents, and safety protocols to protect guests and staff while coordinating with housekeeping, maintenance, and front desk teams.

The role requires 3–5 years in security with supervisory experience in hospitality or luxury environments, and strong knowledge of CCTV, access control, and alarm systems. Saudi national candidates preferred.