Sales Assistant

The Lubrizol Corporation; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

The Lubrizol Corporation in Saudi Arabia seeks a Sales Assistant to support the sales and commercial team by handling routine account activities and coordinating internal processes. The role includes managing customer accounts, communicating with customers, and maintaining accurate records.

Responsibilities include invoicing support, data maintenance in SAP, and assisting with forecasts and reports. Arabic language skills are mandatory, and the position involves office administration tasks and

Qualifications

• Degree or Diploma in Chemical/Mechanical Engineering or Chemistry.
• Graduate with 3–4 years in technical, sales support, customer service, or commercial operations.
• Arabic language skills are compulsory.

Responsibilities

• Customer Account Support and routine operational activities for customer accounts.
• Maintain regular communication with customers and issue follow‑ups; assist with invoices and statements.
• Escalate commercial or service issues to senior sales team members as required.
• Build strong relationships with customers and internal stakeholders.
• Manage smaller customers to develop account management skills.
• Develop product knowledge, technical understanding and applications.
• Support continuous improvement in customer service and internal processes.
• Assist in preparing regular sales and customer performance reports.
• Support forecast uploads and system updates as instructed.
• Assist with SAP master data maintenance for customers, including Ship-To / Sold-To records.
• Ensure accuracy and completeness of customer data.
• Facilitate renewing of government licenses, documents, and office insurance.

Skills

Customer service

Sales support

Account coordination

Arabic language

Communication

Education

Chemical/Mechanical Engineering or Chemistry degree/diploma

Tools

SAP

Job description

Summary Of The Sales Assistant Role

This role supports the sales and commercial team in managing customer accounts by handling routine account related, coordinating internal processes, and maintaining accurate records.

The role focuses on day‑to‑day account coordination and customer support including payment follow-ups. This position will also be responsible for managing all office administration-related activities.

Responsibilities / Accountabilities -

• Customer Account Support
• Support all customer accounts with routine operational and administrative activities.
• Maintain regular communication with customers to ensure timely information flow and issue follow‑up, supporting with invoices and statements of accounts for payment-related activities.
• Escalate commercial or service-related issues to senior sales team members as required.
• Relationship & Learning Focus
• Build strong working relationships with customers and internal stakeholders.
• Manage smaller customers to develop account management skills.
• Develop product knowledge, technical understanding and applications, etc.
• Support continuous improvement in customer service and internal processes.
• Sales Reporting & Analysis
• Assist in preparing regular sales and customer performance reports.
• Support analysis of sales trends, forecasts, and open orders for assigned customers.
• Maintain accurate customer sales data and documentation.
• Forecasting Support
• Support collection of customer forecast information and maintain shared forecast files.
• Assist in preparing FC vs Actual vs Open Orders reports.
• Support forecast uploads and system updates as instructed.
• SAP Master Data Support
• Assist with SAP master data maintenance for customers, including Ship‑To / Sold‑To records.
• Support material extensions and basic master data queries.
• Ensure accuracy and completeness of customer data.
• Office Administration -
• Facilitate renewing of office Government licenses, other registered documents, and office insurance
• Vendor management (office supplies, water supply, plant maintenance, cleaning service,)
• Equipment management/maintenance, and courier services.
• Translation of Arabic documents to support any requirement for local and global support.

Requirements (education, Experience, Competencies And Specific Job Requirements)

• Degree or Diploma in Chemical/Mechanical Engineering or Chemistry Qualification.
• Graduate/ 3-4 years working experience with Technical, Sales support, customer service, sales administration, or commercial operations. Exposure to customer‑facing roles or account support is an advantage.
• Arabic language skills are compulsory.