Senior Program Manager: IT Services & Software Delivery

InnovationTeam

Riyadh

On-site

SAR 320,000 - 540,000

Full time

14 days+

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Job summary

InnovationTeam in Saudi Arabia is seeking an experienced Program Manager to lead strategic customer engagements across software delivery portfolios, bridging delivery governance, client relations, and commercial oversight. You will manage multiple concurrent projects, mentor PMs, and partner with enterprise clients in telecom and government sectors within KSA.

The role emphasizes program governance, RAID log maintenance, and executive-level reporting, with collaboration across Sales, Presales,

Qualifications

Bachelor's degree in Engineering, Computer Science, Information Systems, or related field.
15+ years of overall professional experience in IT services, software delivery, or technology consulting.
8+ years in a project or program management capacity with delivery accountability.
Experience managing multiple concurrent software delivery projects in enterprise environments.
Preference for candidates with prior experience delivering into large telecom/government accounts in KSA (e.g., stc).
Certifications such as PMP, PgMP, PRINCE2, SAFe, or CSM are a plus.

Responsibilities

Oversee end-to-end delivery across assigned programs, monitoring scope, schedule, budget, and quality against contractual commitments.
Maintain a consolidated program-level RAID log and provide PMO Head with a clear view of risks and exposure.
Ensure delivery teams follow the company's methodology, stage gates, and change control processes.
Coordinate cross-project resource allocation and resolve dependencies across teams.
Act as the primary escalation point above the Project Manager level and own steering committee–level relationships.
Lead executive-level reporting and presentations, communicating program health, risks, and decisions clearly.
Support the review of contract renewals, amendments, change requests, and commercial terms.
Partner with Sales, Presales, and Finance to ensure scope, SLAs, and pricing are properly structured.
Highlight commercial exposure and support mitigation planning.
Coach and support Project Managers, remove blockers, and grow team capability.
Drive adoption of SDLC and CI/CD best practices across delivery workstreams.
Contribute to continuous improvement of PMO tools, templates, and governance frameworks.
Deliver weekly program updates and monthly reviews focused on decisions, risks, and financial health.