Room Attendant

Kempinski Hotels; Al Khobar; On-site; SAR 100,000 - 145,000; Full time

Job summary

Kempinski Hotels in Al Khobar is seeking a Housekeeping Attendant to maintain high cleanliness standards in guest rooms and public areas. You will perform bed making, dusting, replenishing supplies, bathroom cleaning, and vacuuming while ensuring rooms are in proper order for guest comfort.

Responsibilities include reporting repairs, assisting guests with requests, and turning down rooms as needed to support the hotel’s guest satisfaction goals.

Qualifications

• Clean assigned guest rooms to hotel standards.
• Keep corridors and public areas clean and orderly.

Responsibilities

• Clean assigned guest rooms according to hotel standards and replenish supplies; bed making, dusting, bathroom cleaning, vacuuming.
• Verify room condition and report repairs to Supervisor.
• Clean corridors and floor public areas; maintain cleanliness of equipment and pantries.
• Provide turn-down service as required and ensure guest satisfaction.
• Record special notes on assignment sheets and report incidents to Supervisor.

Job description

Description

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.

Department: Housekeeping & Laundry

Location: Saudi Arabia - Al Khobar

Key Responsibilities

• Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge in order to answer guest questions.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
• Verify the physical status of room and updates Order Taker of any discrepancies found.
• Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
• Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.

Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.

Keep informed of hotel products and services knowledge in order to answer guest questions.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.