Manage and develop the company's road freight business, covering domestic and cross-border transportation services. Oversee end-to-end road freight operations while identifying new business opportunities, developing customer relationships, and increasing revenue. Ensure reliable, cost-effective, and customer-focused road freight solutions in line with company standards and customerrequirements.
Responsibilities
- Manage end-to-end domestic and international road freight operations to ensure reliable, timely, and cost-effective service delivery.
- Develop and implement road freight strategies that increase shipment volumes, revenue, profitability, and customer retention.
- Identify and develop new business opportunities by understanding customer requirements, market trends, routes, and industry demand.
- Build and maintain strong relationships with customers, transporters, carriers, and logistics partners to ensure service quality and business growth.
- Lead and manage the road freight team by setting priorities, allocating workloads, coaching employees, and monitoring performance.
- Manage and negotiate carrier rates, transportation costs, and service agreements to secure competitive pricing and healthy margins.
- Monitor and analyse operational and commercial KPIs, including shipment volumes, revenue, margins, delivery performance, costs, and customer satisfaction.
- Coordinate with Sales, Customs, Warehousing, Finance, and Operations teams to ensure seamless shipment execution and resolution of operational issues.
- Drive process improvements and operational efficiencies to reduce costs, improve service quality, and strengthen the overall road freight offering.
- Ensure road freight activities comply with company policies, customer SLAs, transportation regulations, customs requirements, and applicable industry standards.
Experience & Qualifications
- Bachelor’s / Master’s degree in Logistics, Supply Chain, Business Administration, or relevant field.
- Minimum 05 years’ experience in road freight, transportation, logistics, or 3PL operations.
- Established network of transporters, carriers, and logistics partners.
- Proven experience in road freight business development, customer acquisition, and revenue growth.
- Strong knowledge of road freight operations, carrier management, customer service, pricing, and transportation documentation.