Rider Operations Leader: Efficiency & Growth

Delivery Hero SE; Riyadh; On-site; SAR 250,000 - 450,000; Full time

Job summary

Hungerstation, part of Delivery Hero Group, seeks a senior leader to optimize rider operations in the Riyadh region. You will drive processes, KPI dashboards, and rider experience initiatives while ensuring regulatory compliance and efficient use of resources.

You will oversee budgeting, governance, and cross-functional collaboration to deliver strategic and tactical results, managing teams and implementing new tools for continuous improvement.

Qualifications

• 6 - 8 years of relevant experience.
• Excellent communication and interpersonal skills.
• Knowledge of relevant software and tools for route optimization and tracking.
• Leadership and team management.

Responsibilities

• Develop effective processes to optimize delivery efficiency while ensuring rider satisfaction and adherence to regulations.
• Ensure operations run smoothly, efficiently, and in compliance with all relevant regulations.
• Manage rider equipment and uniforms.
• Monitor and control operational costs related to rider operations while maintaining service quality.
• Utilize technology and data to optimize delivery routes and improve efficiency.
• Identify opportunities to enhance rider operations through the implementation of new tools and systems.
• Develop and maintain KPI dashboards, providing regular reports to senior management on rider operations’ performance, trends, and areas requiring attention.
• Manage the overall rider experience and communication such as Rider Pay, Rider NPS, rider churn rate, Rider’s Early Life Cycle (New rider experience), and rider recruitment in regard to onboarding and training.
• Manage the rider support team and dispatch team in terms of SOPs and service Level.
• Manage and maintain rider earnings and CPO through rider payment system and incentives.
• Manage the communication channels of riders and rider app functionality.
• Increase the daily active rider’s supply.
• Manage compliance with CITC.

Skills

6 - 8 years of relevant experience

Education

Bachelor’s degree in Business Administration, Logistics, or a relevant field is required

A master’s degree in a relevant field is preferred

Tools

Route optimization software

Job description

Hungerstation, part of Delivery Hero Group, seeks a senior leader to optimize rider operations in the Riyadh region. You will drive processes, KPI dashboards, and rider experience initiatives while ensuring regulatory compliance and efficient use of resources.

You will oversee budgeting, governance, and cross-functional collaboration to deliver strategic and tactical results, managing teams and implementing new tools for continuous improvement.