Retail Product & Service Expert — Elevate Customer Experience

Apple; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Apple Retail in Riyadh is seeking an Expert to deliver best-in-class customer experience, demonstrate Apple products, and mentor peers. You will engage customers, present products and services, and guide them through ownership options.

You should have retail or sales experience, be fluent in the local language, and stay up-to-date on Apple offerings. Apple values inclusion and provides accommodations as needed.

Qualifications

• Experience in retail or sales or related work experience.
• Proficient in the local language, both written and spoken.
• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.

Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail sales experience

Customer engagement

Job description

Apple Retail in Riyadh is seeking an Expert to deliver best-in-class customer experience, demonstrate Apple products, and mentor peers. You will engage customers, present products and services, and guide them through ownership options.

You should have retail or sales experience, be fluent in the local language, and stay up-to-date on Apple offerings. Apple values inclusion and provides accommodations as needed.