In-Store Tech Specialist: Repairs & Customer Support

Apple Inc.; Saudi Arabia; On-site; SAR 67,000 - 89,000; Full time

Job summary

Apple Inc. in Saudi Arabia seeks a SA-Technical Specialist to deliver expert technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options and guide them through purchase options as needed.

As a Technical Specialist, you will stay current on Apple products, participate in inclusive team efforts, and help provide an outstanding Apple experience on the sales floor and beyond.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays.
• Proficient in the local language, both written and spoken.
• Demonstrated technical expertise of Apple products and services.
• Ability to troubleshoot and identify root causes in a customer service environment.
• Strong interpersonal skills to navigate customer service issues.
• Willingness to continually learn about Apple products and third-party products.
• Ability to work in a fast-paced environment and multitask.
• Team player with shared responsibility.
• Maintain confidentiality and uphold Apple's values.
• Curiosity and openness to learning from others.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Identify recurring repair problems and provide feedback to Apple.
• Educate customers on relevant ways to buy and product/service options.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Product knowledge

Multitasking

Teamwork

Data confidentiality

Curiosity

Job description

Apple Inc. in Saudi Arabia seeks a SA-Technical Specialist to deliver expert technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options and guide them through purchase options as needed.

As a Technical Specialist, you will stay current on Apple products, participate in inclusive team efforts, and help provide an outstanding Apple experience on the sales floor and beyond.