Retail Operations Manager

Confidential; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

Baja Foods is seeking a Retail Operations Manager to lead daily operations across more than 20 retail showrooms, ensuring operational excellence, brand consistency, and customer satisfaction.

You will need strong commercial acumen, hands-on leadership, and the ability to translate strategic objectives into measurable performance results while collaborating with Marketing and Supply Chain. Experience overseeing store launches, relocations, and renovations to support market expansion is valued.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• Minimum 6 years of retail management experience.
• Proven track record of managing 15+ retail showrooms across multiple regions.
• Strong leadership, decision-making, and communication skills with a hands-on management approach.

Responsibilities

• Manage and optimize operations across multiple retail showrooms to achieve sales, profitability, and customer service goals.
• Monitor store KPIs and drive continuous performance improvement.
• Oversee store launch projects, relocations, and renovation activities to support market expansion.
• Develop and implement standardized operational procedures and compliance frameworks across all stores.
• Ensure adherence to company standards of food safety, hygiene, and customer experience.
• Lead, train, and mentor Cashiers and Supervisors to maintain high engagement, consistency, and accountability.
• Champion a performance-driven culture aligned with Baja Foods' brand values and strategic objectives.
• Collaborate with Marketing and Supply Chain teams to ensure product availability, promotional execution, and brand alignment.
• Analyze market trends and competitor activity to identify opportunities for improvement and innovation.

Skills

Retail management

Leadership

Decision making

Communication

Education

Bachelor's degree in Business Administration or related field

Job description

Position: Retail Operations Manager (ROM)

Department: Retail

Position Overview

The Retail Operations Manager at Baja Foods will lead and oversee daily operations across more than 20 retail showrooms, ensuring operational excellence, brand consistency, and customer satisfaction. The role demands strong commercial acumen, leadership capability, and the ability to translate strategic vision into measurable performance outcomes.

Key Responsibilities

Store Operations & Performance Management

• Manage and optimize operations across multiple retail showrooms to achieve sales, profitability, and customer service goals.
• Monitor store KPIs and drive continuous performance improvement.
• Oversee store launch projects, relocations, and renovation activities to support market expansion.
• Develop and implement standardized operational procedures and compliance frameworks across all stores.
• Ensure adherence to company standards of food safety, hygiene, and customer experience.
• Lead, train, and mentor Cashiers and Supervisors to maintain high engagement, consistency, and accountability.
• Champion a performance-driven culture aligned with Baja Foods' brand values and strategic objectives.

Cross-Functional Collaboration & Market Strategy

• Collaborate with Marketing and Supply Chain teams to ensure product availability, promotional execution, and brand alignment.
• Analyze market trends and competitor activity to identify opportunities for improvement and innovation.

Qualifications & Requirements

• Bachelor's degree in Business Administration or a related field.
• Minimum 6 years of retail management experience, preferably within major retail brand operations (F&B or FMCG sector).
• Proven track record of managing 15+ retail showrooms across multiple regions.
• Strong leadership, decision-making, and communication skills with a hands-on management approach.