Restaurant Partner Success Manager

CreditNinja - KMD Partners, LLC; Al Khobar; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ninja is seeking a dedicated Account Manager to maintain relationships with partner restaurants and drive their success on the Ninja platform. The role focuses on regular partner check-ins, issue resolution, and collaboration with Sales Acquisition and Operations.

Ideal candidates will have a Bachelor's degree in Business Administration or Marketing and at least 3 years of experience in account management or related fields, with strong communication and CRM skills.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3 years of experience in account management, customer service, or sales roles.
• Strong communication, negotiation, and relationship-building skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented approach to problem-solving.

Responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross-selling NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

Skills

Strong communication

Negotiation

Relationship-building

CRM proficiency

Multitasking

Time management

Proactive problem-solving

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Microsoft Office

Job description

Ninja is seeking a dedicated Account Manager to maintain relationships with partner restaurants and drive their success on the Ninja platform. The role focuses on regular partner check-ins, issue resolution, and collaboration with Sales Acquisition and Operations.

Ideal candidates will have a Bachelor's degree in Business Administration or Marketing and at least 3 years of experience in account management or related fields, with strong communication and CRM skills.