Account Manager

CreditNinja - KMD Partners, LLC; Al Khobar; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ninja is seeking a dedicated Account Manager to maintain relationships with partner restaurants and drive their success on the Ninja platform. The role focuses on regular partner check-ins, issue resolution, and collaboration with Sales Acquisition and Operations.

Ideal candidates will have a Bachelor's degree in Business Administration or Marketing and at least 3 years of experience in account management or related fields, with strong communication and CRM skills.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3 years of experience in account management, customer service, or sales roles.
• Strong communication, negotiation, and relationship-building skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented approach to problem-solving.

Responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross-selling NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

Skills

Strong communication

Negotiation

Relationship-building

CRM proficiency

Multitasking

Time management

Proactive problem-solving

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Microsoft Office

Job description

We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.

Key Responsibilities:

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross-selling NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3 years of experience in account management, customer service, or sales roles.
• Strong communication, negotiation, and relationship-building skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented approach to problem-solving.