Reservations Supervisor

Accor; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel group in Saudi Arabia is seeking a highly organized Reservations Supervisor to oversee its reservations department. This role involves leading the team, maximizing revenue, and ensuring exceptional guest experiences. Successful candidates will have a service-oriented personality, experience with Opera, and excellent communication skills in English. The position is based in Yanbu, Saudi Arabia, and presents opportunities for growth within a dynamic hotel environment.

Qualifications

• Experience in dealing with guests/customers is an advantage.
• Excellent interpersonal/social skills are essential.
• Very good English skills; additional language skills are a plus.

Responsibilities

• Lead and manage the reservations team to achieve goals.
• Monitor reservations operations to maximize revenue.
• Handle complex reservation inquiries and resolve issues.
• Generate and analyze reports on reservations performance.

Skills

Service-oriented personality

Interpersonal skills

Solution-oriented approach

Excellent English skills

Tools

Opera

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in Yanbu, Saudi Arabia. In this key role, you will oversee the reservations department, ensuring optimal revenue generation and exceptional guest experiences.

• Lead and manage the reservations team, providing guidance, training, and support to achieve departmental goals
• Oversee daily reservations operations, implementing effective strategies to maximize revenue and occupancy
• Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance
• Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures
• Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives
• Handle complex reservation inquiries and resolve escalated customer issues
• Generate and analyze reports on reservations performance, providing insights to management
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Ensure compliance with Saudi Arabian hospitality regulations and standards

Qualifications

What you bring to the table:

• A service-oriented personality is essential; experience in dealing with guests/customers is an advantage.
• You have experience working with Opera or a similar system.
• You have excellent interpersonal/social skills and are very solution-oriented.
• You have very good English skills; additional language skills are an advantage.