Reservations Operations Lead

Red Sea Global Hospitality; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Development programs

Competitive pay

Health Insurance

Inclusive culture

Employee recognition

Job summary

Join Red Sea Global Hospitality as a Reservations Supervisor, overseeing the Reservations team to deliver accurate bookings, exceptional guest service, and efficient daily operations. You will coach Reservations Agents, monitor inquiries across phone, email, online channels and third-party platforms, and collaborate with Front Office, Sales and Revenue Management to maximise occupancy and revenue.

This role supports budgeting, reporting, forecasting, and continuous improvement while maintaining

Responsibilities

• Oversee the day-to-day operations of the Reservations team to ensure efficient, accurate, and timely handling of all reservation inquiries and bookings.
• Lead, coach, and support Reservations Agents to consistently deliver exceptional guest service and achieve departmental performance standards.
• Monitor reservation activities across phone, email, online booking channels, and third-party platforms to ensure service quality and timely response.
• Review, approve, and oversee reservation modifications, cancellations, group bookings, and special requests in accordance with hotel policies.
• Ensure reservation records are accurate, complete, and properly maintained within the property management system.
• Monitor room inventory, availability, and booking pace while working closely with Revenue Management to maximize occupancy and revenue.
• Support revenue optimization initiatives by implementing pricing strategies, upselling opportunities, and inventory controls established by management.
• Coordinate closely with Front Office, Sales, Revenue Management, Events, and Housekeeping to ensure seamless guest arrivals, group bookings, and special arrangements.
• Handle escalated guest inquiries, complaints, and reservation-related issues professionally, ensuring timely resolution and guest satisfaction.
• Prepare and analyze daily, weekly, and monthly reservation reports, identifying trends and recommending improvements to operational efficiency and revenue performance.

Job description

Join Red Sea Global Hospitality as a Reservations Supervisor, overseeing the Reservations team to deliver accurate bookings, exceptional guest service, and efficient daily operations. You will coach Reservations Agents, monitor inquiries across phone, email, online channels and third-party platforms, and collaborate with Front Office, Sales and Revenue Management to maximise occupancy and revenue.

This role supports budgeting, reporting, forecasting, and continuous improvement while maintaining