Remote Technical Support Engineer – AI-Driven Cloud Platform

Jobgether SRL; Saudi Arabia; Remote; SAR 140,000 - 220,000; Full time

Benefits offered by this job

Remote-first work environment

AI tools access

Professional development

Job summary

Lever, Inc. is seeking a Technical Support Engineer in a remote-first setup based in Saudi Arabia. You will own customer-impacting incidents from initial investigation to resolution, leveraging Linux administration, networking, databases, APIs, and cloud tech in a multi-tenant cloud-commerce platform. You’ll collaborate with developers, product teams, and account managers to drive rapid problem solving and high customer satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
• 3+ years of experience in technical or support engineering.
• Strong hands-on Linux administration, particularly CentOS or RHEL.

Responsibilities

• Own technical support tickets end-to-end, investigating incidents and delivering effective solutions.
• Provide guidance on product functionality, configuration, and best practices.
• Diagnose complex issues using Linux, logs, networking, databases, APIs, and cloud technologies.
• Maintain ticket records with investigation steps and resolutions.
• Create and improve technical notes and troubleshooting documentation.
• Stay current with platform and emerging tools through training and self-learning.
• Collaborate with developers and account managers to resolve issues and elevate when needed.

Skills

Linux system administration

Networking concepts

SQL (PostgreSQL/MySQL/Oracle)

APIs and integrations (REST/SOAP/JSON)

OAuth & SAML security standards

Databases troubleshooting

Web hosting infrastructure

English communication

Java/Python/C++ (plus)

Kubernetes

Education

Bachelor’s degree in Computer Science or related

Tools

CentOS/RHEL

Monitoring tools

Job description

Lever, Inc. is seeking a Technical Support Engineer in a remote-first setup based in Saudi Arabia. You will own customer-impacting incidents from initial investigation to resolution, leveraging Linux administration, networking, databases, APIs, and cloud tech in a multi-tenant cloud-commerce platform. You’ll collaborate with developers, product teams, and account managers to drive rapid problem solving and high customer satisfaction.