Remote Customer Service Executive — Large-Scale Events

Tahaluf; Riyadh; Remote; SAR 67,000 - 100,000; Part time

Benefits offered by this job

Remote work option

Disability-friendly environment

Job summary

Tahaluf is seeking a Customer Service professional to support its event portfolio in a remote-capable, 7-month contract. You will work with an outsourced contact centre, internal teams and customers to resolve queries within SLAs, ensuring readiness and high-quality service for exhibitors and visitors.

You will manage escalations, support reporting and QA, and contribute to continuous improvement across Salesforce and related platforms. Fluency in Arabic and English is required.

Qualifications

• Customer service experience in fast-paced, multi-channel environments.
• Fluent in Arabic and English, written and spoken.
• Experience with CRM and case management platforms.

Responsibilities

• Act as Customer Service SME for assigned events, ensuring queries are answered and resolved within SLAs.
• Support readiness across events with FAQs, knowledge content, and information for the outsourced contact centre.
• Monitor queues and coordinate workload across channels, flagging SLA risks and backlogs.
• Handle escalations and coordinate with internal teams to resolution.
• Provide onsite customer service support during exhibitions and events.
• Contribute to reporting, QA, and continuous service improvements.
• Maintain accurate customer data in Salesforce and other systems.

Skills

Customer service

Multichannel support

Bilingual English/Arabic

Tools

Salesforce Service Cloud

Job description

Tahaluf is seeking a Customer Service professional to support its event portfolio in a remote-capable, 7-month contract. You will work with an outsourced contact centre, internal teams and customers to resolve queries within SLAs, ensuring readiness and high-quality service for exhibitors and visitors.

You will manage escalations, support reporting and QA, and contribute to continuous improvement across Salesforce and related platforms. Fluency in Arabic and English is required.