Remote Customer Service Executive – Saudi National

SmartRecruiters, Inc.; Riyadh; Remote; SAR 78,000 - 123,000; Full time

Job summary

Tahaluf is seeking a Customer Service Executive (Saudi National) for a 7-month maternity cover, with remote work options. The role supports exhibitors, visitors, and internal teams across multi-channel inquiries, ensuring timely responses and high-quality service.

You will work with Salesforce, Excel, and outsourced partners to monitor SLAs and improve customer journeys. The candidate should be fluent in Arabic and English, experienced in fast-paced event environments, and able to coordinate

Qualifications

• Experience in fast-paced, multi-channel customer service.
• Fluent in Arabic and English, written and spoken.
• Experience using Salesforce Service Cloud.
• Experience with outsourced contact centres advantageous.
• Strong Excel skills for reporting.
• Experience in B2B events or exhibitions is a plus.

Responsibilities

• Act as SME for assigned events, ensuring queries resolved within SLAs.
• Maintain knowledge base for contact centre, FAQs and key information.
• Coordinate with internal teams to resolve escalations and ensure timely resolutions.
• Provide onsite Customer Service support during exhibitions and events.
• Prepare monthly CX performance reporting and support QA/improvement.
• Support escalation handling and coordinate with stakeholders to improve processes.

Skills

Customer service experience

Arabic/English bilingual

Multi-channel support

SLA adherence

Analytical thinking

Tools

Salesforce Service Cloud

Excel

Genesys

Job description

Tahaluf is seeking a Customer Service Executive (Saudi National) for a 7-month maternity cover, with remote work options. The role supports exhibitors, visitors, and internal teams across multi-channel inquiries, ensuring timely responses and high-quality service.

You will work with Salesforce, Excel, and outsourced partners to monitor SLAs and improve customer journeys. The candidate should be fluent in Arabic and English, experienced in fast-paced event environments, and able to coordinate