Relationship Manager

Unipal ?; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

Unipal, a youth discounts and experiences platform, is hiring a Senior Relationship Manager to own our most strategic brand partners across the GCC. You will cultivate deep knowledge of each brand, drive value, and collaborate with Marketing, Operations, and Partnerships.

You will manage a portfolio of key accounts, aim to increase revenue, ROI, and transactions, lead renewals, and spot expansion opportunities. The role is on-site in GCC region; English and Arabic are required.

Qualifications

• 3–5 years in account management, client service, partnerships, or operations.
• Proven track record of growing revenue from existing accounts.
• Able to manage multiple accounts and deadlines simultaneously.
• Comfortable with pipeline management and forecasting.
• Strong numeric orientation and KPI-driven mindset.
• Proficiency in Arabic and English.

Responsibilities

• Own a portfolio of key partner accounts, manage health and retention.
• Grow revenue, transactions, and ROI for each brand.
• Know each brand's market share and ad spend outside Unipal.
• Lead renewals and set commercial terms within margins.
• Spot upsell opportunities and close them.
• Plan campaigns with Marketing and ensure timely delivery.
• Flag at-risk accounts early and apply recovery plans.
• Maintain partner records and accurate pipeline reporting.
• Take handovers and onboard new partners to standard.

Skills

Account management

Revenue growth

Pipeline management

Forecasting

Multitasking

Arabic

English

Relationship management

Job description

About Unipal

Unipal is a youth discounts and experiences platform. We connect the youth with the brands and universities that matter to them. We are based in Bahrain, operate in Saudi Arabia and Oman, and are growing across the region.

Title: Partner Account Manager

Department: Relationships Management

Location: GCC

Remote status: On-site

Employment type: Full-time

About Unipal

Unipal is a youth discounts and experiences platform. We connect the youth with the brands and universities that matter to them. We are based in Bahrain, operate in Saudi Arabia and Oman, and are growing across the region.

About The Role

Our Partnerships team brings brands to Unipal. Relationship Management makes them grow. As Senior Relationship Manager, you will own our key accounts: the brands that matter most in business value, revenue, and transactions. You will know each brand inside out, from its market share to where it spends its marketing budget, and use the measurable value Unipal brings to grow the partnership and the revenue it generates. You will work closely with Marketing, Operations, and Partnerships.

What You Will Do

• Own a portfolio of key partner accounts: the day-to-day relationship, account health, and retention
• Grow revenue, transactions, and ROI for every brand in your portfolio
• Know each brand's business: market share, ad spend outside Unipal, and the value it gets from us
• Lead renewals and agree commercial terms within set margins
• Spot upsell and expansion opportunities and close them
• Plan campaigns and activations for your accounts with Marketing, and make sure they land on brief and on time
• Flag quiet or at-risk accounts early and run recovery plans
• Keep partner records, activity logs, and pipeline data accurate, and report on your portfolio on time
• Take handovers from Partnerships and get new partners live to standard
• Set the example for junior Relationship Managers

What you bring

• 3–5 years in account management, client service, partnerships, or operations
• A track record of growing revenue from existing accounts
• Able to manage multiple accounts and deadlines at the same time
• Comfortable with pipeline management and forecasting
• On top of your numbers: you notice when one is missing
• Hands-on and happy to wear multiple hats to hit your KPIs
• Arabic and English

Nice to have

• Experience in a startup, marketplace, or loyalty and rewards business
• Experience with brand marketing budgets or media buying
• Experience working across GCC markets