Area Visual Merchandiser

Apparel Group; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

Apparel Group is seeking a Store Operations Manager to oversee the activities of multiple stores and drive performance across locations in Saudi Arabia.

You will recruit, hire and train store staff, ensure exceptional customer service, enforce SOPs, monitor visual merchandising, inventory movement and in-store standards, and report to Retail Operations leadership to maximize sales and brand experience.

Qualifications

• Experience managing multiple retail stores across locations.
• Strong leadership and staff development abilities.
• Proven track record of achieving and exceeding sales targets.
• Knowledge of Visual Merchandising standards and SOP compliance.

Responsibilities

• Achieve quantitative performance measures across stores.
• Set store sales targets to maximize profitability.
• Maintain customer service standards and coach staff.
• Adhere to SOPs and loss prevention guidelines in all stores.
• Oversee Visual Merchandising execution at all stores.
• Monitor inventory movement across locations.
• Recruit and train staff on sales techniques and teamwork.
• Evaluate employee performance and provide feedback and motivation.
• Communicate business drivers and merchandising needs to Retail Ops and Corporate Office.

Skills

Recruitment

Training

Customer service

Sales leadership

Visual Merchandising

Inventory management

Communication

Job description

POSITION OBJECTIVE

The position holds responsible for the activities of multiple stores, achieve quantitative measures of performance within stores

• Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store


• Orient the new employees to Apparel Store Operations


• Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales


• Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience

Key Responsibilities

• Achieve quantitative measures of performance in the following areas:

• Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.

• Set store sales target to maximize the sales and profitability.


• Ensure scheduled staff meetings are conducted on a regular basis.


• Maintain and enhance the standards of customer service at all the stores.


• Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees.


• Oversee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times.


• Monitor the inventory movement.


• Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.


• Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.


• Interpret and make decision on operations and visual standards based on store and client’s needs.


• Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team and Corporate Office as required.


• Responsible for assessing additional training needs required for optimal performance within the store.