Regional After-Sales Director - Global Automotive

BYD EUROPE; Riyadh; Presencial; SAR 180 000 - 240 000; Tempo integral

Resumo da oferta

BYD seeks a seasoned after sales leader to manage regional service operations for overseas markets. You will drive dealer network development, service capability, warranty and CSI, aligning with HQ targets to sustain brand reputation and growth.

The role requires 5+ years in automotive after sales, overseas experience, and strong cross-functional coordination. English proficiency is essential; Arabic is a plus. Willing to travel long-term.

Qualificações

• 5+ years of after sales experience in automotive OEM, preferably overseas market/export.
• Deep understanding of dealer service management, warranty, and CSI.
• Proven experience in overseas region management, dealer development and performance improvement.
• Strong business acumen, KPI driven, project management and problem-solving skills.
• Fluent in written and spoken English; Arabic is a plus.
• Willing to take long-term overseas assignments or frequent overseas travel and adapt to cross-cultural environment.
• Good communication, negotiation, presentation and cross-team collaboration skills.
• Familiar with MS Office; experience in automotive DMS/after sales systems is preferred.

Responsabilidades

• Lead and manage the after sales business & service operations for assigned overseas regions/markets.
• Drive dealer network development, service capability improvement, customer satisfaction, parts & service revenue, warranty & quality control, and regional after sales strategy execution.
• Develop and implement regional after sales strategy & business plan aligned with HQ targets.
• Manage overseas dealer service network: appointment, audit, training, performance evaluation and improvement.
• Lead regional service capability building: technician & service advisor training, process standardization, tool & equipment promotion.
• Manage regional warranty policy, claim audit, quality feedback and field issues tracking & closure.
• Monitor and improve CSI/NPS and handle critical customer/escalated complaints.
• Lead cross-functional coordination (product, logistics, quality, finance) to ensure regional after sales operation efficiency.

Conhecimentos

After sales experience

Overseas market experience

Dealer network management

Warranty & CSI knowledge

Cross-functional collaboration

Communication & negotiation

English fluency

Travel willingness

MS Office

Formação académica

Bachelor’s degree or above; Automotive Engineering, Mechanical, Business Management or related

Ferramentas

Automotive DMS/after sales systems

MS Office

Descrição da oferta de emprego

BYD seeks a seasoned after sales leader to manage regional service operations for overseas markets. You will drive dealer network development, service capability, warranty and CSI, aligning with HQ targets to sustain brand reputation and growth.

The role requires 5+ years in automotive after sales, overseas experience, and strong cross-functional coordination. English proficiency is essential; Arabic is a plus. Willing to travel long-term.